Rent Advisor in London
Fairhive Homes London About the role
We are excited to announce that we are recruiting for a fantastic Rent Advisor to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!
About the role:
This is a rewarding opportunity to support residents at critical moments, helping them sustain their tenancies while protecting vital income for essential services. As a Rent Advisor, you will manage rent accounts, working directly with residents to resolve arrears, agree repayment plans and provide practical, empathetic support tailored to individual circumstances.
You will take ownership of your cases from end to end, including preparing legal action, attending court and evictions, and visiting residents in their homes when needed. This is a varied, people-focused role where strong judgement, resilience and communication skills are key to achieving the right outcomes.
Alongside your core duties, there will be an expectation to provide cover for other rent accounts at short notice, and to take part in a weekly office rota managing incoming and outgoing post. This role also involves attending properties, court hearings and working with external services, offering a hands-on and visible presence within the community. It’s an ideal opportunity for someone who is organised, adaptable and motivated by making a genuine impact in people’s lives.
About you:
We are looking for someone who brings strong communication skills, sound judgement and a proactive approach to problem-solving. You will be organised, adaptable and comfortable managing a varied workload in a fast-paced environment. Just as importantly, you will have the empathy and determination needed to support residents while balancing the commercial realities of rent recovery.
We are a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!
About us:
At Fairhive Homes, we are driven by a simple yet powerful vision: Homes for Living, Communities for Life. This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we are dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
Benefits:
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you:
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for. We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you! The closing date for applications will be 15th July, but we might close it early if we find the right person before this date.
Your tasks
Support residents in managing rent accounts and resolving arrears with empathy.
Your profile
Strong communication skills and a proactive approach to problem-solving.
What's also included
Flexible working, health cash plan, and career development opportunities.
Tech stack & ways of working
Rent Advisor in London employer: Fairhive Homes
Fairhive Homes is an exceptional employer, offering a supportive and inclusive work culture where your contributions are valued. As a non-profit housing association in Aylesbury, you will have the opportunity to make a meaningful impact on the community while enjoying flexible working conditions and a commitment to employee wellbeing. With a focus on career development and a strong team environment, Fairhive is dedicated to fostering a workplace that celebrates diversity and empowers its employees.
Your perspectives
Make a real difference in people's lives while building strong communities.
StudySmarter Expert Advice
Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Fairhive Homes.
Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Fairhive Homes.
Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Fairhive Homes.
Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Fairhive Homes. Apply directly through us to stand out!
Some tips for your application 🫡
Show Your Passion for the Cause
In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Fairhive Homes. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience
When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role
For a full-time role like Rent Advisor, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration
Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Fairhive Homes
Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Fairhive Homes. Sharing personal stories or insights can really make us stand out.
Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
Locations
- London
