At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for a dynamic team.
- Company: Join Everest Clinical Research, a leading CRO known for quality and innovation.
- Benefits: Enjoy comprehensive health benefits, generous paid time off, and tuition reimbursement.
- Other info: Flexible remote work options and a supportive, inclusive company culture.
- Why this job: Make a real impact in clinical research while growing your IT skills.
- Qualifications: Bachelor's degree in IT or computer science with 3 years of support experience.
The predicted salary is between 45000 - 55000 £ per year.
Everest Clinical Research ("Everest") is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries.
We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today.
Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence.
Building on this foundation, Everest has successfully developed and established itself as a full-service CRO.
Everest’s Corporate headquarters are located in Ontario, Canada and US headquarters in New Jersey, USA, with additional physical offices in Asia and Europe.
Everest is known in the industry for its high-quality deliverables, superior customer service, and flexibility in meeting clients’ needs.
A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.
Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest.
To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a
IT Support Specialist working remotely (or in office).
- Job Accountabilities
- Resolve various technical support tickets submitted through the Service Now Helpdesk portal for operations; perform task in a timely manner in an effort to ensure all Everest employees are able to work efficiently.
- Configure and deploy laptops to Everest employees.
- Provide access administration for Windows/Unix/secure File Transfer Protocol (s FTP) user accounts and permissions.
- Perform patch management: ensure that all critical security, system patches, and service packs have been applied.
- Perform log management and review: periodic review of system and backup logs.
- Perform asset and inventory management.
- Maintain various office equipment, such as printers, fax machines, and photocopiers, to minimize any delay of production.
- Develop various software/hardware installation and procedural documents for Information Technology department reference.
- Conduct Information Technology research and development to constantly improve the Information Technology standard within Everest.
Qualifications And Requirements
- A bachelors’ degree or equivalent in computer science or information technology with 3 years of IT support experience.
- Understanding of clinical trials, management of cloud infrastructure, and VMware experience are of benefit to the position.
- Education or experience must demonstrate the ability to work independently.
Benefits & Compensation
- We offer a robust benefits package to support your health, well-being, and growth, including medical, dental, and vision coverage, life & AD&D insurance, short- and long-term disability, tuition reimbursement, fitness reimbursement, employee assistance program (EAP), a pension plan, generous paid time off and sick leave, and the opportunity to earn a performance based bonus.
- Estimated Salary Range: $50,000 - $70,000.
- To find out more about Everest Clinical Research and to review other opportunities, please visit our website at www. everestclinical. com.
- We thank all interested applicants, however, only those selected for an interview will be contacted.
- Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity.
We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process.
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IT Support Specialist in Markham employer: Everest Clinical Research
Everest Clinical Research is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the field of biostatistics. With a focus on employee growth, we provide ample opportunities for professional development and advancement, all while working remotely from the picturesque Croxley Green, UK. Join us to be part of a team that values quality, efficiency, and meaningful contributions to clinical research.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Markham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Everest Clinical Research values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Everest Clinical Research might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Everest Clinical Research!
✨Direct Apply to Everest Clinical Research
Let's not forget to apply directly through the Everest Clinical Research website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist in Markham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Everest Clinical Research.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Everest Clinical Research. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Everest Clinical Research
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
