At a Glance
- Tasks: Manage customer relationships and ensure top-notch service in a dynamic logistics environment.
- Company: Join Europa Worldwide Group, a leading logistics company with a strong growth mindset.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts through our benefits portal.
- Other info: Thrive in a supportive culture that values work-life balance and employee wellbeing.
- Why this job: Be part of a forward-thinking team where your contributions truly matter.
- Qualifications: Strong communication skills and at least 2 years of office experience required.
The predicted salary is between 28088 - 31458 £ per year.
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse. Our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
We are looking for a Customer Service Operator to join our branch in Glasgow! You will build, manage and maintain relationships with customers as directed by the Customer Account Manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
What we can offer in return:
- Competitive salary between £28,088 and £31,458 per annum.
- Monday to Friday 9:00am to 5:30pm.
- Convenient Onsite Amenities: Free car parking.
- Generous Time Off: Benefit from 25 days of annual leave.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Generous referral bonus when you refer a friend to work with us!
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Be responsible to communicate providing updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
- Be responsible to ensure that the commodity codes and invoices are correct and processed for dispatch.
- Be proactive in approaching and engaging with existing customers to generate income.
- Respond in a timely manner to problems or concerns from customers within the required turnaround time.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Time management skills are essential as are communication (face-to-face and over the phone) skills.
- A good head for numbers is required.
- At least 2 years commercial office experience & ideally some exposure to a logistics industry role (not essential).
- Excellent communicator and dedication to excellent customer service.
- A desire to improve the Gross profit margins.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.
Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.
Customer Service Operator in Holytown employer: Europa Worldwide Group
Europa Worldwide Group is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary and generous benefits including 25 days of annual leave and enhanced family leave. With a strong focus on work-life balance and a supportive culture, employees in Glasgow can thrive in a dynamic environment where their contributions are recognised and valued, making it an ideal place for those seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Holytown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Europa Worldwide Group. Understand their values, divisions, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Operator, you'll need to be a pro at both phone and email communication. Try role-playing with a friend or family member to get comfortable with handling customer queries and providing updates.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do – just head over to our careers page and submit your details!
We think you need these skills to ace Customer Service Operator in Holytown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operator role. Highlight your relevant experience, especially in customer service and any sales background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Europa Worldwide Group and how your skills align with our values. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:As a Customer Service Operator, communication is key! In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of past interactions with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Europa Worldwide Group
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand how to handle complaints, manage expectations, and maintain a positive relationship with clients. This will show that you’re not just familiar with the role but also passionate about providing excellent service.
✨Research Europa Worldwide Group
Take some time to learn about Europa Worldwide Group’s operations and values. Knowing their divisions and recent achievements can help you tailor your answers and demonstrate your genuine interest in the company. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Customer Service Operator, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions, demonstrating your ability to engage effectively with customers.
