At a Glance
- Tasks: Manage import/export shipments and ensure timely delivery across air, sea, and road.
- Company: Join a dynamic logistics team in Glasgow with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with opportunities to improve processes and enhance customer experience.
- Why this job: Be the key contact for customers and make a real impact in the shipping industry.
- Qualifications: Experience in freight forwarding and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a
Customer Services Operator, you will be responsible for managing import and export shipments across air, sea and road freight services, ensuring the timely, compliant and cost-effective movement of goods.
The role acts as a key point of contact for customers, carriers, overseas agents and suppliers, providing high levels of customer service while coordinating all operational and documentary requirements throughout the shipment lifecycle.
Main duties and responsibilities
- Manage the movement of import and export shipments across air, sea and road freight services from booking through to final delivery.
- Coordinate shipment activities with customers, overseas agents, carriers, hauliers, warehouses and suppliers to ensure service requirements are met.
- Prepare, review and maintain import/export documentation, customs declarations and shipping records, ensuring accuracy and compliance with regulatory requirements.
- Monitor shipment progress, proactively identify delays or issues and implement solutions to minimise disruption to customers.
- Provide customers with regular shipment updates, manage enquiries and deliver a consistently high standard of customer service.
- Support the preparation of freight quotations and assist in identifying cost-effective transport solutions that meet customer requirements.
- Ensure compliance with customs procedures, international trade regulations, company procedures and customer-specific requirements.
- Maintain accurate operational and customer records within company systems and contribute to departmental performance and reporting requirements.
- Support cross-training, knowledge sharing and workload balancing within the team to ensure operational resilience and service continuity.
- Identify opportunities to improve processes, efficiency, service quality and customer experience.
- Carry out any other reasonable duties commensurate with the role which may be required by management from time to time.
- Ensure this role has no formal supervisory or people management responsibilities.
About you
You are a passionate team player who understands the importance of clear communication and collaboration.
With a solid foundation in the shipping industry, you bring excellent verbal and written communication skills.
You will be adept at handling unexpected challenges with poise.
Your IT literacy, particularly in MS Word, Excel, and Outlook, equips you to maintain accurate records and efficient filing systems.
Your customer-oriented nature enables you to build lasting relationships with clients while adapting to the fast-paced maritime environment.
- This role is based in
- Glasgow, Scotland
If you are successful for this role you will be required to prove your right to work in the UK.
- Experience within freight forwarding, shipping, logistics or international transport operations.
- Experience managing multimodal freight movements (air, sea and road).
- Good understanding of import/export processes, shipping documentation, customs requirements and Incoterms.
- Experience using the Customs Declaration Service (CDS).
- Strong customer service, communication and relationship management skills.
- Ability to manage multiple priorities and resolve operational issues in a fast-paced environment.
- High attention to detail and accuracy.
- Proficient in Microsoft Office and logistics/operational systems.
- Ability to work independently and collaboratively as part of a team.
- Experience preparing freight quotations and supporting commercial activities.
- Qualification in logistics, supply chain management or a related discipline, or equivalent industry experience.
Customer Services Operator – Glasgow, Scotland employer: Vertomcory
Vertomcory in Glasgow offers a dynamic work environment where employees are valued for their contributions and encouraged to grow within the company. With a strong focus on customer excellence, team collaboration, and professional development, this role provides unique opportunities to enhance your skills in a thriving maritime industry. Enjoy competitive benefits and a supportive culture that prioritises work-life balance and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Operator – Glasgow, Scotland
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Vertomcory and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Vertomcory!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Vertomcory keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Services Operator – Glasgow, Scotland
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Vertomcory:This is your chance to really connect with the team at Vertomcory. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Vertomcory
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Vertomcory.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Vertomcory that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Vertomcory. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
