Revenues and Benefits Assistant, Maldon

Maldon District Council is working in partnership with Essex Shared Services to support the role of Revenues and Benefits Assistant, a full-time position offering hybrid working with an expectation of attending the office 2 days per week. We are a welcoming, supportive and diverse team where people genuinely enjoy working together and helping each other succeed. Our work is both challenging and rewarding, as we turn complex legislation into simple, meaningful outcomes that improve our customers' experience while protecting the Council's finances. We are committed to developing our people, with a strong culture of learning through 1:1 mentoring, apprenticeships, and ongoing technical and professional training, helping you build a long-term career with us.

If you have great attention to detail, strong communication skills, and a passion for delivering excellent customer service, we'd love to hear from you.

Role Purpose: As a Revenues and Benefits Assistant, you'll play a key role in supporting vital services that impact thousands of residents - helping to administer Housing Benefit, Council Tax Support, and the collection of Council Tax and Business Rates. This is more than just an administrative role; it's an opportunity to develop your skills, contribute to your community, and grow within an organisation that values collaboration, innovation, and continuous improvement.

Accountabilities - Service Delivery:

• Provide day to day administrative support to the Revenues and Benefits team including the handling and filing of physical and digital mail.
• Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
• Support the management of non-complex customer issues effectively and understand when to consult with others.
• Maintain confidentiality in line with agreed policy and relevant data protection legislation.

The Experience You Will Bring:

• Good standard of education with a minimum of 2 GCSEs (English and Maths) or equivalent experience.
• An awareness of the relevant legislation and regulations is essential. However, a knowledge/understanding of Revenues and Benefits and Document Management systems would be desirable.
• Experience of working in a Revenues and Benefits/Local Authority/Customer facing environment or administrative role.
• Effective communication skills.
• Excellent attention to detail, ensuring accuracy in documentation and data entry.
• Confident using technology and Microsoft applications (e.g. Office 365, Word, Excel, PowerPoint) and service specific systems (i.e. GIS, Civica, Academy, Uniform etc.).
• Effective verbal and written communication skills.
• Flexible and adaptable to change, uncertain situations.

Be part of Maldon District Council - 'Where Quality of Life Matters'. Maldon District Council is a local authority 'Where quality of life matters'. Our Corporate Plan sets out our vision and priorities for the next three years and will be reviewed regularly to make sure we are on the right track. Using a range of data and what we know about the needs of our residents, we have set out what we will be doing and what we aim to achieve between now and 2028.

In addition to a competitive salary, you will be entitled to a range of benefits, including:

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role. Please note this role will be subject to a Standard DBS Check. We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status. Maldon District Council is committed to the employment and career development of disabled people. To demonstrate our commitment, we have been accredited as a Disability Confident Employer.

For more information on these roles or if you have any questions, please email. Alternatively, you can contact us by phone: Samantha Myddelton, Business Development Lead: Thea Towers, Specialist Recruitment Consultant. We are happy to arrange an informal conversation with Deb Health, Maldon District Council's Revenue's and Benefits Team Leader, who would be pleased to discuss the role with you in more detail.

Essex Shared Services is advertising this role as part of its partnership with Maldon District Council; however, the successful candidate will be employed directly by Maldon District Council.