At a Glance
- Tasks: Welcome guests and manage reservations in a vibrant, intimate restaurant setting.
- Company: ENDO Chelsea, a unique dining experience with a focus on Japanese hospitality.
- Benefits: Competitive salary, tips, 50% off meals, and 30 days paid holiday.
- Other info: Enjoy a dynamic culture with opportunities for personal growth and development.
- Why this job: Join a close-knit team and learn from top sushi chefs while creating memorable experiences.
- Qualifications: Warm personality, attention to detail, and previous hospitality experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
At ENDO Chelsea, there are only ten seats. Every guest sits in front of Chef Kazutoshi Endo as he cooks, sharing the food, craftsmanship and spirit of Japan in his own way. It’s an intimate room where every detail matters, and every person on the team is part of the experience. We’re looking for a Receptionist to join our small, close-knit team. As the first point of contact, you’ll set the tone for each guest’s visit, from their initial enquiry to the welcome they receive at our door. This is a role for someone who enjoys looking after people, takes pride in getting the details right and understands how a thoughtful welcome can make someone feel.
Who you are:
- Warm, personable and naturally attentive, with a genuine interest in hospitality
- Organised and precise, confident managing reservations, enquiries and guest information
- A clear communicator, whether welcoming guests in person, speaking on the phone or responding to emails
- Calm under pressure and discreet when handling personal information and special requests
- Someone who values teamwork and understands how closely we rely on each other in a small restaurant
- Curious about Japanese hospitality and keen to learn about the ENDO experience
- Previous experience in restaurant reception, reservations or luxury hospitality is welcome
What you’ll do:
- Welcome guests warmly and personally, creating a calm and considered arrival experience
- Manage reservations, telephone calls and email enquiries accurately and professionally
- Communicate our dining experience, booking arrangements and cancellation policy clearly
- Record dietary requirements, special occasions and guest preferences, sharing relevant details with the team
- Coordinate arrivals and seating with the front-of-house team to support the flow of each service
- Keep guest records accurate and the reception area immaculate and organised
- Work closely with the kitchen and front-of-house team to make every visit feel seamless
What we offer:
- Competitive salary, plus a share of service charge and tips
- Delicious, nutritious team meals
- 50% off food and drinks across all our restaurants
- Personalised training and development to help you grow your career
- A day off on your birthday, to celebrate you
- Annual Christmas party and referral bonuses
- A creative, dynamic culture built on excellence
- Access to Wagestream for managing your pay
- 30 days’ paid holiday a year for a healthy work-life balance
- The chance to learn from one of the most respected names in sushi, within the Creative Restaurant Group family
Please note: applicants must have the right to work in the UK. If this sounds like you, we’d love to hear from you.
Receptionist employer: Endo Chelsea
At ENDO Chelsea, we pride ourselves on creating an intimate and collaborative work environment where every team member plays a vital role in delivering an exceptional dining experience. As a Chef de Partie, you'll have the opportunity to hone your culinary skills alongside passionate professionals while being part of a unique culinary journey that celebrates Japanese craftsmanship. Our commitment to employee growth and a supportive culture makes ENDO Chelsea an excellent employer for those seeking meaningful and rewarding work in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Endo Chelsea. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Endo Chelsea
Don't be shy about reaching out to Endo Chelsea directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Endo Chelsea and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Endo Chelsea
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
