Position Overview
Responsible for supporting the Technical Events Manager with all audio visual services duties in the assigned location. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organisation, where appropriate. This role reports to the Technical Event Manager or Cluster Operations Manager or Area Manager.
Key Job Responsibilities
Operations Management
- Directs the operations team on daily equipment setups and strikes.
- Drive Results - Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
- Delivers World Class Service by mentoring and supervising operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.
- Establishes excellent working relationships with hotel/venue staff and executives, team members, neighboring locations and all vendors.
- Utilises the billing system to coordinate invoicing activities and ensures accuracy.
- At times, attend operational venue meetings such as daily stand-up meetings with venue operations staff
- Promote a healthy and safe working environment at all times, ensure that all HSE guidelines are properly implemented, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.
Asset Management
- Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.
- Manages the on-site equipment inventory and sources internal gear from other locations before subrenting externally.
- Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
- See the Bigger Picture - Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.
- Researches and remains current on new technology and equipment to purchase.
People Development
- Maintains a positive employee relations environment for all team members.
- Value People - Manages staff to support the growth of the business and accomplish the organisational goals.
- Provides focused and continued coaching to develop the skills of team members.
- Manages HR activity including selection, performance management, and training and development, where appropriate.
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
- Do the Right Thing - Supports property-wide training programmes including but not limited to Safety, Educational and Employee Enhancement programmes.
- Recommends team members for additional training opportunities as needed.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Qualifications
- High School Diploma, or equivalent is required. Bachelor’s degree is preferred.
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- Working knowledge of audio visual equipment in a live show environment
- Experience handling pre-planning and operations of large audio visual events
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
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AV Operations Manager in London employer: Encore Global
As a Talent Acquisition Specialist at our Uxbridge location, you will join a dynamic team that values collaboration and innovation in recruitment. We offer a supportive work culture with a clearly defined career path, access to cutting-edge technology, and generous benefits including private healthcare and enhanced family leave provisions. Our commitment to employee growth and community engagement makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land AV Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Don't be shy about reaching out to Encore Global directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Encore Global and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Encore Global
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
