Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate equipment orders and provide top-notch customer service in a dynamic environment.
- Company: Encore, a global leader in event technology and production.
- Benefits: Competitive salary, private healthcare, employee recognition, and career development opportunities.
- Why this job: Join a vibrant team and make an impact in the exciting world of events.
- Qualifications: 2+ years in customer service, preferably in audio-visual or related fields.
- Other info: Enjoy a clearly defined career path and access to state-of-the-art technology.
The predicted salary is between 28000 - 32000 £ per year.
The Equipment Coordinator (EC) is responsible for processing all incoming business activity and billing information while providing outstanding customer service. The EC will administer all order entry processes including order updates with a focus on maximising equipment utilisation and act as a primary liaison to the Warehouse team, supporting Venue and Production team needs. Responsible for reducing subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies. Support the transportation process between venues and events. The Equipment Coordinator will report to the Manager, Labour/Technology or Warehouse Manager.
Your perspective:
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provision
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the‑art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
- Customer Service & Order Entry - Deliver World Class Service - Provide outstanding service to internal and external customers. Process equipment requests and order entry. Value People - Develop relationships, both internal and external. Respond in a timely manner to all orders and inquiries. Drive Results - Offer technology & service solutions to meet customer needs while focusing on increasing utilisation of warehouse inventory. Follow up with field team post‑event when needed. Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs. Oversee internal equipment transfers with an emphasis on keeping company‑owned equipment in use and available as often as possible to maximize cost reduction.
- Administration & Reporting - Inventory system entry of all warehouses sourced orders and accurate internal billing. Ensure all system packages are up to date. Maintain non‑barcoded items within the system for accuracy. Do the Right Thing - Assist with communication on shortages and overdue items to be reconciled. Assist in developing strategies for maximizing internal resources in an effort to lower costs.
Job Requirements
- 2+ years of customer service experience, within audio‑visual or related service industry preferred.
- Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems.
- High degree of commitment to service excellence.
Competencies
- Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Instills Trust
- Safety Conscious
- Drive Results
- Action Oriented
- See The Big Picture
- Tech Savvy
- Value People
- Communicates Effectively
Work Environment
Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.
Equipment Coordinator in Uxbridge employer: Encore Global
Contact Detail:
Encore Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equipment Coordinator in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Equipment Coordinator role.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering world-class service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Encore.
We think you need these skills to ace Equipment Coordinator in Uxbridge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since the Equipment Coordinator role is all about delivering world-class service, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting to show that you understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the important stuff that showcases your skills and experience.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status directly!
How to prepare for a job interview at Encore Global
✨Know Your Stuff
Before the interview, make sure you understand the role of an Equipment Coordinator inside and out. Familiarise yourself with Encore's services, their customer service approach, and how they maximise equipment utilisation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to delivering world-class service, which is key for this job.
✨Be Prepared for Problem-Solving Questions
Expect questions that assess your ability to think creatively and solve problems in a fast-paced environment. Prepare some scenarios where you successfully tackled challenges, especially related to inventory management or customer requests. This will highlight your action-oriented mindset and ability to drive results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the Equipment Coordinator faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.