Temporary Customer Service Specialist / Outbound Telesales in Falkirk
Edinburgh City Football Club Limited. Falkirk About the role
Location: Airdrie (relocating to Falkirk – date TBC)
Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum)
Job Type: Temporary (3 months initially, with potential to become permanent)
Start Date: Immediate
Working Hours: Monday to Friday, 9:00am - 5:00pm
About the Role
We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location.
Responsibilities
- Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
- Manage and maintain customer pricing, ensuring accuracy and commercial viability
- Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
- Analyse customer purchasing trends to identify sales gaps and opportunities
- Keep customer records up to date, ensuring all information is accurate and compliant
What We're Looking For
- Previous experience in a customer service, account management, or sales-focused role
- Strong communication skills with confidence in making outbound calls
- Ability to build and maintain strong customer relationships
- Commercial awareness and attention to detail
- Comfortable analysing data and identifying opportunities for growth
If you're immediately available and looking for a dynamic role where you can make a real impact, we'd love to hear from you.
Why Temp with Office Angels?
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
- Access to discount vouchers with many high street brands
- Eye care vouchers and money towards glasses should you require them for VDU purposes
- We can search for permanent work whilst you're in assignments and offer expert interview support and advice
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (Based on a weekly accrual)
- Statutory Sick Pay in the unfortunate event you find yourself under the weather
- Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
- Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism
We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.
Your tasks
Engage with clients, promote products, and drive sales through outbound calls.
Your profile
Experience in customer service or sales, strong communication skills, and commercial awareness.
What's also included
Competitive pay, flexible hours, weekly pay, and 28 days annual leave.
Tech stack & ways of working
Temporary Customer Service Specialist / Outbound Telesales in Falkirk employer: Edinburgh City Football Club Limited.
Edinburgh City Football Club Limited is an exceptional employer that prioritises employee growth and development, offering comprehensive training opportunities and a supportive work culture. Located in the vibrant community of Falkirk, the role of Deputy Club Manager not only provides a competitive salary but also includes benefits like life assurance and exclusive discounts, making it a rewarding place to build a career in guest experience and operations.
View Edinburgh City Football Club Limited. profile
Your perspectives
Make a real impact while building relationships and enhancing customer experiences.
StudySmarter Expert Advice
Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Edinburgh City Football Club Limited..
Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Edinburgh City Football Club Limited.. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills
In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience
Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles
Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction
If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Edinburgh City Football Club Limited..
How to prepare for a job interview at Edinburgh City Football Club Limited.
Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Edinburgh City Football Club Limited.'s industry and how you can respond empathetically and effectively!
Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Edinburgh City Football Club Limited. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
Locations
- Falkirk
