At a Glance
- Tasks: Install and maintain cutting-edge transport systems while providing top-notch customer support.
- Company: Join ebblo, a forward-thinking tech company transforming public transport.
- Benefits: Competitive salary, healthcare, pension, and a vibrant work culture.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Basic electrical knowledge and a passion for problem-solving are key.
The predicted salary is between 25000 - 27000 £ per year.
ebblo helps public transport providers move confidently into the future. Our advanced ITCS solutions adapt as mobility evolves – powered by future-proof technologies and decades of experience. Together, we elevate passenger experiences and make transport systems smarter, greener, and ready for what’s next.
We are looking for an enthusiastic and energetic Trainee Field Service Engineer to join our dedicated day shift team. This role is integral to maintaining and enhancing our field-based systems, ensuring that we deliver exceptional service to our customers. As a trainee position, this role is designed to support learning and professional growth, with a strong emphasis on proactive problem-solving and outstanding customer service. Our core values: Growth, Outcomes, Lean and Data are woven into every aspect of this role.
Location: Loughton, Essex (with expectation of working in London on day shift, with potential travel around the UK and abroad).
Key Responsibilities:
- System Maintenance: Install, configure, and maintain hardware and ebblo systems in vehicles and on-site locations. Regularly perform routine checks and updates to ensure all systems operate optimally, reflecting our commitment to Service Excellence.
- Incident Management: Receive and process incoming support calls through to resolution. Strive for first-time fixes, utilising innovative thinking to solve problems and improve service delivery.
- Customer Support: Provide high levels of first-line support in alignment with the agreed preventative maintenance plan. This involves troubleshooting and resolving issues efficiently to minimise downtime, ensuring a customer-centric approach.
- Collaboration: Work closely with internal teams to support various cross-functional initiatives. Engage in cross-training activities to enhance flexibility within the team and ensure coverage during peak times or staff shortages.
- Documentation: Maintain comprehensive and up-to-date documentation and reports. This includes logging all support calls, maintenance activities, and any updates to systems, ensuring transparency and continuous improvement.
- Project Participation: Assist in managing small-scale projects, identifying additional sales opportunities, and contributing to the development and implementation of new solutions. This aspect of the role requires innovative thinking and a proactive approach to identifying and addressing potential improvements.
Accountabilities:
- System Uptime: Ensure that system uptime remains above 98%, scheduling any necessary downtime outside of working hours to minimise disruption.
- Documentation Accuracy: Keep all documentation and records current and accurate, supporting internal audits and reviews conducted by the QHSE Manager.
- Customer Satisfaction: Achieve high levels of customer satisfaction by meeting or exceeding SLA standards and aiming for 99% positive feedback in customer satisfaction surveys.
- Performance Metrics: Meet or exceed performance targets set during reviews, focusing on first-time fix rates, system reliability, and customer feedback.
Key Skills:
- Technical Proficiency: Basic understanding of electrical or electronic systems, with the ability to learn and adapt quickly to new technologies and methods.
- Problem-Solving: Demonstrated ability to diagnose and resolve technical issues efficiently, employing logical thinking and innovative problem-solving techniques.
- Self-Motivation: Highly self-motivated and capable of managing time effectively. Able to work independently while maintaining high productivity and quality standards.
- Adaptability: Flexible and adaptable to changing priorities and schedules, with a willingness to work night shifts and respond to urgent situations promptly.
- Communication: Strong interpersonal and communication skills, capable of clearly explaining technical issues and solutions to non-technical stakeholders.
Qualifications:
- Educational Background: National Certificate in Electrical or Electronic Engineering or equivalent practical experience.
- Technical Experience: Hands-on experience in mobile data installation and maintenance is preferred but not required. Familiarity with wireless communication systems, such as MPT1327 and DMR radio systems, is an advantage.
- Licensing: A full, clean driving licence is essential, along with the ability to travel to various UK and Ireland sites as needed.
- Availability: Willingness to work night shifts, including some weekends, and respond to short-notice situations with a positive and flexible attitude.
Values Integration:
- Growth: Committed to continuous personal and professional development, fostering learning, innovation, and new opportunities.
- Outcomes: Focused on delivering measurable, impactful results and achieving success through clear goals and accountability.
- Lean: Emphasising efficiency, minimising waste, and maximising value by using the Lean methodology in everything we do. Bring fresh ideas and innovative solutions to the table. Challenge conventional methods and seek new ways to improve.
- Data: Making informed decisions by leveraging data-driven insights to guide our strategy and operations.
In return we will offer a competitive salary of £25k-27k (DOE) along with a comprehensive benefits package including a discretionary bonus, healthcare cash back scheme, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle.
Application Details:
To apply for this position, please submit your CV along with a cover letter detailing your relevant experience and qualifications. If you do not meet all the criteria but believe you are a good fit for the role, we encourage you to apply anyway. This role offers a dynamic and supportive environment where you can grow your skills and make a significant impact. If you are passionate about technology, eager to learn, and dedicated to providing outstanding service, we encourage you to apply.
Trainee Field Service Technician employer: ebblo UK Limited
At ebblo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and innovation. Located in Loughton, Essex, with opportunities for travel across the UK and abroad, we provide our employees with comprehensive benefits, a strong commitment to professional development, and a supportive community that combines the best of a small business atmosphere with the resources of a large organisation. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact in the world of public transportation.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Field Service Technician
✨Join Sales Networking Events
Get yourself to local sales networking events and workshops. These are prime spots to connect with professionals in field sales and learn a few tricks of the trade. Plus, you might bump into hiring managers looking for fresh talent like yourself!
✨Engage with Industry Communities
Dive into online communities specific to sales, like LinkedIn groups or relevant forums. By actively participating, you'll not only expand your network but also get a sense of what skills are hot in the field right now. Who knows, you might catch the eye of someone from ebblo UK Limited!
✨Leverage Your University Connections
As a trainee, your university's career services can be a treasure trove of opportunities. Reach out to alumni who are already in sales roles; they can provide insights and even refer you to openings at companies like ebblo UK Limited.
✨Showcase Your Sales Skills
Create a personal pitch or a demo of your sales skills. Whether it’s a mock sales presentation or a video about your approach, it’s a great way to demonstrate your capability and passion. Make sure to highlight this in your applications to ebblo UK Limited!
We think you need these skills to ace Trainee Field Service Technician
Some tips for your application 🫡
Show off your communication skills:In field sales, having excellent communication skills is key. When you write your CV and cover letter, make sure to highlight experiences where you've successfully engaged with people or solved problems through effective communication. Use specific examples that showcase your ability to connect and persuade.
Demonstrate your passion for sales:As a trainee, it's important for us to see your enthusiasm for a career in sales. Use your cover letter to tell us why you're excited about this field and what you hope to learn with us at ebblo UK Limited. Share any relevant experiences, even if they’re from side jobs, that sparked your interest in sales.
Tailor your CV to the field sales role:Since this is a trainee position, ensure your CV highlights transferable skills like customer service experience, teamwork, and any relevant coursework. Plus, if you've done any projects or internships that relate to sales or client interaction, definitely include those – it’ll show us you’re eager and ready to get into the field!
Express your willingness to learn and grow:Companies love to see candidates who are open to learning, especially in a trainee role. In your application, be sure to mention your willingness to learn from experienced team members and how you aim to develop your skills in field sales at ebblo UK Limited. This’ll help us see your potential as part of our team!
How to prepare for a job interview at ebblo UK Limited
✨Know Your Product Inside Out
As a trainee in field-sales, you're gonna want to have a thorough understanding of the products or services you’ll be selling at ebblo UK Limited. Brush up on the unique selling points and be ready to discuss how they meet customer needs—think about how you might tailor your pitch to different types of clients.
✨Show Off Your Communication Skills
Field-sales is all about building relationships. During the interview, be prepared to demonstrate your communication skills—consider role-playing scenarios where you engage with potential clients. You might even be asked to sell something to your interviewer, so have fun with it and show your persuasive side!
✨Understand the Sales Process
Familiarise yourself with the sales funnel and how nurturing leads works. You might be quizzed on how you would handle different stages of the sales process or overcome objections, so think about real-life examples from your experiences where you’ve solved problems or led discussions.
✨Be Ready to Discuss Your Learning Potential
As a trainee, your eagerness to learn is key! Be prepared to talk about why you’re interested in field-sales and how this role at ebblo UK Limited fits into your career path. Show them you’ve got the ambition and a willingness to develop your skills—after all, they're investing in you!
