At a Glance
- Tasks: Answer 999 emergency calls and provide vital support to those in need.
- Company: Join EEAST, a leading emergency service provider with a supportive culture.
- Benefits: Enjoy great employee benefits, flexible working, and paid training.
- Other info: Diverse work environment with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: No clinical experience needed; just a caring attitude and strong communication skills.
The predicted salary is between 26295 - 32139 £ per year.
EEAST is a great place to work, offering great people and career opportunities in a varied and supportive environment. Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!
We are looking for Call Handlers to work 12-hour shifts from Monday to Sunday, which will include a mixture of day and night shifts. Our emergency call handlers are committed, enthusiastic individuals who care about people. They must have the ability to listen and respond, processing information quickly and accurately into the Computer Aided Dispatch system. Customer service skills are important, as is the ability to remain calm and supportive, as some callers will be experiencing significant distress and trauma.
All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required; however, we do ask that you read the pre-employment guidance which will support you when you commence training. Please be aware we are looking for Full Time staff only, and the Training & Mentoring period is fully paid.
Job Responsibilities:
- Answer 999 calls that come into the Emergency Operating Centre in a timely manner.
- Utilise the clinical triage software system to deliver a category of response to our callers.
- Be polite, courteous and respectful at all times when talking to patients, callers and peers, in line with the Trust's values and behaviours.
Working for our organisation, EEAST provides emergency services across a diverse region. Our Call Centre teams are a dedicated and resilient group, as the first point of contact with patients in their time of need. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups.
For a thorough understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. Please note, should you be successful in your application, you will be required to undergo pre-employment checks prior to receiving an unconditional offer.
How to apply:
- Read the advert and the Job Description and Person Specification (attached).
- Complete the Supporting Statement indicating how you meet each of the criteria contained within the Person Specification.
- Complete the online application and upload your statement. CVs are not accepted.
All references from current and previous employers will be sought via their Human Resources Department and must cover a minimum of 3 years employment. All appointments will be subject to currently having a clean disciplinary record. The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received.
999 Emergency Call Handler - Norwich employer: East of England Ambulance Service Trust
At Make Ready Services within the East of England Ambulance Services NHS Trust, we pride ourselves on being an exceptional employer dedicated to making a difference in our communities. Our supportive work culture fosters teamwork and inclusivity, with numerous employee growth opportunities and comprehensive benefits including generous annual leave, NHS pension scheme, and access to mental health resources. Located in a vibrant region with diverse communities, we encourage flexible working arrangements to help our staff achieve a healthy work-life balance while contributing to vital emergency services.
Contact Details:
East of England Ambulance Service Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 999 Emergency Call Handler - Norwich
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like East of England Ambulance Service Trust that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like East of England Ambulance Service Trust face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace 999 Emergency Call Handler - Norwich
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at East of England Ambulance Service Trust
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of East of England Ambulance Service Trust is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
