Customer Service Advisor
Location: Chandlers Ford
Hours: 37.5 hours per week, Monday - Friday
About the Role
Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service
Key Responsibilities...
- Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
- Take ownership of customer concerns and work proactively to improve satisfaction and retention
- Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
- Chase purchase orders for upcoming services and provide accurate cost information
- Process service orders referred by the Service Team
- Support customers with queries in a professional and helpful manner
- Maintain accurate data within our ERP system
- Arrange hotel bookings for technicians as required
- Escalate any issues that may impact customers or business operations
- Promote additional products and services to support business growth
- Develop a solid understanding of fire and security products to assist customers effectively
- Support onboarding and training of new team members
- Collaborate positively with internal teams across the business
- Maintain excellent communication with customers and colleagues at all levels
About You...
- Strong communication and interpersonal skills
- Customer-focused with a proactive approach to problem-solving
- Organised with excellent attention to detail
- Ability to manage multiple tasks in a busy environment
- Team player with a positive and supportive attitude
- Previous customer service experience is desirable
What We Offer...
- Competitive salary
- Monday to Friday working hours (no weekends!)
- Career development opportunities within a growing national business
- Supportive and collaborative team environment
If you’re looking to build a rewarding career in customer service with a company that values its people, we’d love to hear from you.
Please submit your CV or contact
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Customer Service Advisor in Eastleigh employer: Dynamite Recruitment Solutions Ltd Careers
Join a dynamic property services organisation that prioritises employee growth and well-being, offering a competitive salary, company vehicle, and a comprehensive benefits package. With a strong focus on team leadership and client relationships, this role provides an excellent opportunity to thrive in a supportive work culture that values recognition and professional development. Located in a vibrant area, employees enjoy generous leave options and various health initiatives, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Dynamite Recruitment Solutions Ltd Careers Recruitment Team
