At a Glance
- Tasks: Engage with customers, solve problems, and ensure a fantastic experience.
- Company: Dynamic leisure business near Salisbury with a focus on customer satisfaction.
- Benefits: Competitive salary, development opportunities, casual dress, and company events.
- Other info: Join a friendly team in a vibrant environment with growth potential.
- Why this job: Be the heart of customer interactions and make a real difference every day.
- Qualifications: Great communication skills and a positive attitude; experience is a plus.
- Customer Service Advisor
- Near Salisbury | £27,000–£30,000 DOE | Full Time | Office Based
Are you a real people person who loves delivering great customer service?
Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch?
We are recruiting a Customer Experience for a successful and growing leisure and experiences business based near Salisbury.
This isn't a traditional admin position where you'll spend your day quietly processing paperwork.
You'll be at the heart of the customer journey, speaking to customers every day, helping with bookings, answering questions and sorting out the occasional problem.
You'll need to be organised and accurate, but just as importantly, you'll need to enjoy talking to people.
The Role
Working as part of a friendly and energetic team, you'll support customers from their initial enquiry through to booking and beyond.
Your day will include
- Handling incoming customer enquiries by phone and email
- Helping customers with bookings, amendments and general questions
- Delivering a warm, friendly and professional customer experience
- Taking ownership of queries and seeing them through to resolution
- Processing bookings and payments
- Keeping customer and booking information accurate and up to date
- Updating CRM and internal systems
- Following up with customers where required
- Supporting voucher and gifting administration
- Assisting with stock control for products available to customers
- Working closely with sales, marketing and operational colleagues
- Helping identify ways to make the customer journey even better
Who Are We Looking For?
You might currently work in customer service, retail, hospitality, travel, leisure, events, sales support or a busy booking environment.
Previous experience is great, but we're equally interested in finding people with the right attitude and personality.
You'll probably describe yourself as someone who
- Genuinely enjoys talking to customers
- Builds rapport easily
- Is friendly, confident and approachable
- Takes ownership rather than passing problems on
- Remains calm when things get busy
- Has excellent attention to detail
- Can juggle several things at once
- Thinks on their feet and looks for solutions
- Is empathetic and understanding
- Is comfortable using IT, email and CRM systems
- Enjoys being part of a team
- Brings plenty of positive energy to work
Experience using booking or CRM systems and dealing with customer complaints or more challenging situations would be particularly useful.
What's In It For You?
You'll be joining an established and growing business operating in an exciting, customer-focused sector.
You'll receive
- £27,000–£30,000 salary depending on experience
- Opportunities for development and progression
- Friendly and supportive working environment
- Company pension
- Company events
- Casual dress
- Staff benefits
- Free on-site parking
This is an office-based role near Salisbury, working 37–40 hours per week. Due to the nature of the business, the shift pattern will include some weekend working.
If you're looking for a customer-focused role with plenty of variety, where you'll be trusted to take ownership and make a genuine difference to someone's experience, we'd love to hear from you.
Apply today with your CV for further information
Customer Service Advisor in Salisbury employer: Zest 4 Talent
Join a dynamic and established independent multidisciplinary consultancy that values innovation and collaboration in the heart of the South East. With a strong focus on employee development, you will have access to tailored growth opportunities, a supportive work culture, and the chance to lead impactful transport planning projects that shape communities. Enjoy a competitive salary and the satisfaction of seeing your work come to life while working closely with clients and local authorities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Salisbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zest 4 Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zest 4 Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zest 4 Talent:Your cover letter is your chance to shine! Tell us why you want to work at Zest 4 Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zest 4 Talent!
How to prepare for a job interview at Zest 4 Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
