At a Glance
- Tasks: Own account management, drive ERP adoption, and manage key customer relationships.
- Company: Join DualEntry, a forward-thinking company in AI-driven finance solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with product and engineering teams to enhance customer experience.
- Why this job: Be the go-to person for customers and make a real impact on their success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
DualEntry is seeking a Customer Success / Accounts Lead to own end-to-end account management, drive ERP adoption, and become the primary escalation point after go-live. You will manage key relationships, run success plans, and lead regular check-ins based on customer tiers you develop.
In this role you’ll collaborate with Product and Engineering to relay bugs, translate accounting requirements into system configurations, and spot upsell opportunities.
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ERP Customer Success Lead — AI-Driven Finance OS employer: DualEntry
At DualEntry, we pride ourselves on being an exceptional employer that fosters a high-speed, high-trust environment where innovation thrives. With significant equity ownership and a remote-first culture, our team enjoys flexible PTO, comprehensive support for home office setups, and ample opportunities for professional growth through learning budgets and AI skills development. Join us in revolutionising the finance industry while collaborating with a diverse group of talented individuals who are driven to accomplish extraordinary feats.
