At a Glance
- Tasks: Manage key customer relationships and drive ERP adoption for finance teams.
- Company: Join DualEntry, a leading AI-native ERP company transforming finance.
- Benefits: Competitive salary, equity ownership, flexible PTO, and professional development support.
- Other info: Join a high-speed, high-trust environment with excellent career growth opportunities.
- Why this job: Make a real impact in finance with cutting-edge technology and a dynamic team.
- Qualifications: 4+ years in ERP or finance solutions, strong technical skills, and a hardcore work ethic.
The predicted salary is between 40000 - 70000 £ per year.
About DualEntry
DualEntry is building the OS for finance. Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk. In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies. We hire outliers - people who have achieved difficult things, in their careers or beyond.
Where You'll Create Impact
- Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you've developed.
- Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities.
- Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live.
- Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts.
- Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap.
- Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations.
What Sets You Up for Success
- Hardcore work ethic and high agency.
- 4+ years of experience in ERP, accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role.
- ERP Implementation, finance professional services or project management experience.
- Experience using or implementing ERPs (e.g., NetSuite, Intacct).
- Proven ability to translate accounting requirements into system configurations and automated workflows.
- Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms.
- Expert Microsoft Excel/Google Sheets skills.
- Bonus: Professional services / consulting/ account management experience.
Why You'll Thrive Here
- Significant equity ownership in one of the top AI companies in the world.
- You're joining early and will grow with DualEntry.
- Your feedback shapes the product directly.
- High-speed, high-trust environment with high expectations.
Benefits & Compensation
- Equity: £40,000 - £70,000 GBP.
- Base salary: £80,000 - £120,000 GBP.
- Commission: £15,000 - £30,000 GBP.
- Private medical insurance through Freedom Elite.
- Mental health support (Talkspace).
- Fertility support (Carrot).
- Group life insurance (Allianz).
- Workplace pension through Penfold (with salary sacrifice option).
- Flexible PTO (28 days, including public holidays).
- Home internet, co-working space & office setup support.
- Unlimited AI token usage.
- AI skills development & enablement.
- Learning & development budget for courses, certifications & language learning.
- Visa sponsorship and relocation support for a move to NYC (after 2 years' tenure).
- In-person team meetups (our last ones: Lisbon, Vienna, Warsaw, Cyprus and more!).
"I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it." Nathan Kim, CPA - Implementations Lead at DualEntry
Customer Success Lead (Hybrid, London) employer: DualEntry
At DualEntry, we pride ourselves on being an exceptional employer that fosters a high-speed, high-trust environment where innovation thrives. With significant equity ownership and a remote-first culture, our team enjoys flexible PTO, comprehensive support for home office setups, and ample opportunities for professional growth through learning budgets and AI skills development. Join us in revolutionising the finance industry while collaborating with a diverse group of talented individuals who are driven to accomplish extraordinary feats.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead (Hybrid, London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DualEntry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DualEntry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Lead (Hybrid, London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DualEntry:Your cover letter is your chance to shine! Tell us why you want to work at DualEntry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DualEntry!
How to prepare for a job interview at DualEntry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
