At a Glance
- Tasks: Lead the team, ensure great service, and create a vibrant atmosphere for guests.
- Company: Draughts, a pioneering venue blending board games with exceptional food and drink.
- Benefits: Competitive pay, company pension, free food, and employee discounts.
- Other info: Dynamic environment with opportunities for personal growth and lots of games!
- Why this job: Join a fun, creative team and shape the future of experiential hospitality.
- Qualifications: Strong leadership skills, proactive attitude, and a passion for customer service.
The predicted salary is between 33280 - 36400 £ per year.
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves. Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.
Purpose
As a Supervisor at Draughts, you are trusted to run the floor with presence, care and energy. You guide the team during service, uphold our standards, and make sure guests leave feeling like they have had something special. You support the General Manager by stepping up with confidence, adapting to the needs of the day, and making sure the venue feels ready, safe, and full of great energy.
What You Will Do
- You will lead by example. Whether briefing the team before service, jumping in to support during a busy wave, or responding to a guest issue with calm and confidence, you are a steady hand and a motivating presence.
- You will help train new starters, share feedback with the General Manager, and build trust across the team by being fair, clear and always approachable.
- You will keep a close eye on the detail. That means making sure food and drink go out right, lights and music set the right tone, and the venue looks and feels great from open to close.
- You will stay on top of stock use, help manage labour during shifts, and flag anything that could affect service or safety. This includes maintenance issues, incidents and near misses.
- You will take on projects, complete objectives set by your General Manager, and make time for your own development. You understand that priorities can change quickly and you know how to stay positive and consistent even when things feel stretched.
What We Are Looking For
- You are approachable, engaged and steady on shift, no matter how busy it gets.
- You believe the people story is key to a great business and you lead with care rather than ego.
- You are proactive, commercially aware and take pride in the detail.
- Whether juggling multiple tasks or guiding your team through a challenge, you stay calm, think ahead and communicate clearly.
- You are motivated to grow, always learning better ways to operate, and you know how to lift a room without losing focus.
- You bring warmth, consistency and a mindset of 'what can I do to help' every single day.
What you get
At Draughts, you are part of a team that values creativity, curiosity and connection. We are a growing brand with big ideas, and you will have the chance to shape how we evolve. You will be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together and we have a lot of fun doing it. And yes, there are always games. Lots of games.
Pay: £16.00-£17.50 OTE
Job Type: Full-time/ Part-Time
Benefits
- Company pension
- Discounted or free food
- Employee discount
Supervisor (FOH) in London employer: Draughts
At Draughts, we pride ourselves on being a vibrant and innovative employer that champions creativity and teamwork in the heart of experiential hospitality. As a Line Chef, you will not only hone your culinary skills in a supportive environment but also contribute to a unique dining experience that blends great food with the joy of board games. With opportunities for personal growth, a focus on employee well-being, and a fun, engaging atmosphere, Draughts is the perfect place for those looking to make a meaningful impact while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (FOH) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Draughts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Draughts
Don't be shy about reaching out to Draughts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor (FOH) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Draughts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Draughts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
