At a Glance
- Tasks: Create memorable experiences by engaging with guests and delivering exceptional service.
- Company: Draughts, a trailblazer in experiential hospitality and board games.
- Benefits: Competitive pay, company pension, free food, and employee discounts.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Join a fun team that values creativity and connection while enjoying lots of games.
- Qualifications: Friendly, confident, and organised with a passion for great hospitality.
The predicted salary is between 31200 - 32200 £ per year.
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves. Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.
Purpose
As a Front of House Team Member at Draughts, you bring warmth, energy, and consistency to every guest experience. You create a welcoming atmosphere, deliver great service, and work closely with your team to make sure every visit feels effortless and enjoyable. You take pride in the details, from greeting guests and serving tables to supporting the bar. You make sure drinks are made and served to the same high standard every time, maintaining consistency and quality across the board. Whether you are working on the floor or behind the bar, you ensure every guest leaves wanting to come back.
What You Will Do
- You will deliver great hospitality by engaging with guests beyond taking orders, creating genuine connections and memorable experiences.
- You will welcome every guest with confidence and warmth, guiding them through our food, drink, and games offering while setting the right tone for their visit.
- During service, you’ll make sure every dish and drink is prepared and served to spec, maintaining pace and attention to detail through busy shifts.
- You’ll work closely with your teammates and managers to ensure the floor and bar run smoothly, stepping in to support where needed and helping maintain high standards across all areas.
- You’ll keep your section clean, organised, and ready for service, ensuring every guest space feels comfortable and inviting.
- You’ll handle feedback with care, resolve issues quickly, and take pride in ensuring that every guest leaves happy.
What We Are Looking For
You are friendly, confident, and take pride in creating great experiences for others. You are calm under pressure, communicate clearly, and enjoy working as part of a team. You care about details, stay organised, and are comfortable switching between floor and bar when needed. If you love great hospitality, enjoy creating a welcoming atmosphere, and want to be part of a team that works hard and has fun doing it, you’ll fit right in.
What You Get
At Draughts, you’re part of a team that values creativity, curiosity, and connection. We are a growing brand with big ideas, and you’ll have the chance to shape how we evolve. You’ll be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together, and we have a lot of fun doing it. And yes, there are always games. Lots of games.
Pay: £15.00 - £15.50 OTE
Job Type: Full-time/ Part-Time
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Front Of House Team Member in London employer: Draughts
At Draughts, we pride ourselves on being a vibrant and innovative employer that champions creativity and teamwork in the heart of experiential hospitality. As a Line Chef, you will not only hone your culinary skills in a supportive environment but also contribute to a unique dining experience that blends great food with the joy of board games. With opportunities for personal growth, a focus on employee well-being, and a fun, engaging atmosphere, Draughts is the perfect place for those looking to make a meaningful impact while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Draughts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Draughts
Don't be shy about reaching out to Draughts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Draughts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Draughts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
