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- Tasks: Create memorable experiences by engaging with guests and delivering exceptional service.
- Company: Draughts, a trailblazer in experiential hospitality and board games.
- Benefits: Competitive pay, company pension, free food, and employee discounts.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Join a fun team that values creativity and connection while enjoying lots of games.
- Qualifications: Friendly, confident, and organised with a passion for great hospitality.
The predicted salary is between 31200 - 32200 £ per year.
Draughts is a trailblazer in experiential hospitality, redefining board games for a modern audience. Our mission is to entertain our customers with amazing food and drink whilst providing a healthy balance between the analogue and digital world. We do this by creating welcoming spaces that encourage people to be present and connect with each other, playing any of the 1000 unique board games on our shelves. Our venues are uniquely designed to provide the perfect intimate atmosphere to enjoy our great service, food and drinks and games experience.
Purpose
As a Front of House Team Member at Draughts, you bring warmth, energy, and consistency to every guest experience. You create a welcoming atmosphere, deliver great service, and work closely with your team to make sure every visit feels effortless and enjoyable. You take pride in the details, from greeting guests and serving tables to supporting the bar. You make sure drinks are made and served to the same high standard every time, maintaining consistency and quality across the board. Whether you are working on the floor or behind the bar, you ensure every guest leaves wanting to come back.
What You Will Do
- You will deliver great hospitality by engaging with guests beyond taking orders, creating genuine connections and memorable experiences.
- You will welcome every guest with confidence and warmth, guiding them through our food, drink, and games offering while setting the right tone for their visit.
- During service, you’ll make sure every dish and drink is prepared and served to spec, maintaining pace and attention to detail through busy shifts.
- You’ll work closely with your teammates and managers to ensure the floor and bar run smoothly, stepping in to support where needed and helping maintain high standards across all areas.
- You’ll keep your section clean, organised, and ready for service, ensuring every guest space feels comfortable and inviting.
- You’ll handle feedback with care, resolve issues quickly, and take pride in ensuring that every guest leaves happy.
What We Are Looking For
You are friendly, confident, and take pride in creating great experiences for others. You are calm under pressure, communicate clearly, and enjoy working as part of a team. You care about details, stay organised, and are comfortable switching between floor and bar when needed. If you love great hospitality, enjoy creating a welcoming atmosphere, and want to be part of a team that works hard and has fun doing it, you’ll fit right in.
What You Get
At Draughts, you’re part of a team that values creativity, curiosity, and connection. We are a growing brand with big ideas, and you’ll have the chance to shape how we evolve. You’ll be supported in your development, encouraged to bring ideas to the table, and surrounded by people who care about what they do. We work hard, we learn together, and we have a lot of fun doing it. And yes, there are always games. Lots of games.
Pay: £15.00 - £15.50 OTE
Job Type: Full-time/ Part-Time
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Front Of House Team Member in London employer: Draughts
Contact Detail:
Draughts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Team Member in London
✨Tip Number 1
Get to know the venue! Before your interview, pop into Draughts and soak up the atmosphere. Familiarise yourself with the menu and the games on offer. This shows you’re genuinely interested and helps you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, it’s all about creating connections. Role-play with friends or family to get comfortable engaging with guests and handling different scenarios. The more relaxed you are, the better!
✨Tip Number 3
Show off your passion for hospitality! When you apply through our website, make sure to highlight any experiences where you’ve gone above and beyond for customers. We love seeing that enthusiasm for creating memorable experiences!
✨Tip Number 4
Be ready to demonstrate teamwork! During your interview, share examples of how you’ve worked well with others in busy environments. We want to see that you can keep the energy up and support your teammates while delivering great service.
We think you need these skills to ace Front Of House Team Member in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and connecting with people. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Team Member role at Draughts. Highlight your relevant experience and skills that align with our mission of creating memorable guest experiences. This shows us that you understand what we’re all about!
Be Detail-Oriented: Pay attention to the details in your application. Just like we pride ourselves on delivering great service, we appreciate candidates who take the time to proofread their applications. A well-structured and error-free application reflects your commitment to quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Draughts and what we stand for!
How to prepare for a job interview at Draughts
✨Know the Company
Before your interview, take some time to research Draughts. Understand their mission of blending hospitality with board games and how they create a welcoming atmosphere. This knowledge will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Show Your Personality
As a Front of House Team Member, warmth and energy are key. During the interview, let your personality shine through! Share stories that highlight your friendly nature and ability to create memorable experiences for guests. This will demonstrate that you’re not just a fit for the role, but also for the team culture.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with a difficult customer or managing busy shifts. Think of examples from your past experiences where you maintained high standards and created a positive atmosphere. Practising these scenarios will help you respond confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they maintain their unique atmosphere. This shows your enthusiasm for the role and helps you gauge if Draughts is the right fit for you too.