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- Tasks: Manage resident experiences, conduct viewings, and ensure high occupancy rates.
- Company: Join a dynamic team at Get Living, focused on exceptional property management.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be part of a vibrant community, enhance resident satisfaction, and make a real impact.
- Qualifications: ARLA level 3 required; strong customer service and computer skills essential.
- Other info: Fixed term contract with flexible working hours, including occasional Saturdays.
The predicted salary is between 35000 - 38000 £ per year.
12 Month Fixed Term Contract – Resident Manager – Leatherhead – Monday to Friday 9am – 6pm and 2 Saturdays a month which is 9am – 5pm
Duties/Functions of the role:
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Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.
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Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors
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Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
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Look for ways to do things better, change and explore opportunities to raise expectations and standards.
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Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot).
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Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.
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Complete Inventory check in and check out reports on homes using Inventory Base.
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Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
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Manage the Move out process including deposit release via the TDS Custodial scheme
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Accurately report and record all activity in line with Get Living controls, processes and policies.
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Ensure 100% accuracy of data recording in Yardi.
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Attend and participate in the planning of events and other resident experiences.
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Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels and adopting different Resident Manager roles if required due to holiday cover.
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Assist team members with ad hoc tasks where required.
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Manage Utility Bills for void units and updating utility companies with incoming and outgoing tenancies
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Oversee Parcel/Postal delivery services and collection and ensure compliance with the process and usage
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ARLA or equivalent property qualification where possible (level 3 essential, level 4 desirable).
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Proven track record of outstanding customer service experience in lettings / property management.
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Intermediate to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe / Hubspot.
Salary Budget: £35,000 – £38,000per annum DOE
Required Working Days & Hours: Monday – Friday, 9:00 am – 6:00 pm and 2 Saturdays a month 9am – 5pm
If you’re interested in this opportunity then apply immediately or contact Alfie Burrell at Dove & Hawk on remembering to quote vacancy reference: 10934
Resident Manager employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager
✨Tip Number 1
Familiarize yourself with the local property market in Leatherhead. Understanding the area, its amenities, and what prospective tenants are looking for can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a property management context. Be ready to share examples of how you've handled tenant inquiries or resolved issues in previous roles.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, like Yardi and Hubspot. If you have experience with similar systems, be prepared to discuss how you can quickly adapt to new tools.
✨Tip Number 4
Think about ways you can enhance resident experiences. Prepare some ideas or initiatives that could improve satisfaction and engagement, as this shows your proactive approach to the role.
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Use specific examples that demonstrate your ability to meet occupancy targets and enhance resident satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Resident Manager role. Mention your understanding of the responsibilities and how your skills align with the company's goals, particularly in driving customer satisfaction.
Showcase Your Communication Skills: In your application, emphasize your strong communication skills. Provide examples of how you've effectively interacted with tenants, colleagues, and contractors in previous roles.
Highlight Technical Proficiency: Mention your familiarity with property management software like Yardi or Hubspot. If you have experience with Microsoft Office applications, especially Excel, be sure to include that as well.
How to prepare for a job interview at Dove & Hawk
✨Showcase Your Customer Service Skills
Since the role emphasizes outstanding customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a client or resident. Highlight how you handled difficult situations and ensured satisfaction.
✨Familiarize Yourself with Relevant Software
The job requires knowledge of systems like Yardi and Hubspot. Before the interview, take some time to familiarize yourself with these platforms if you haven't already. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face as a Resident Manager and how you would address them, especially regarding tenant satisfaction and property maintenance.
✨Demonstrate Your Proactive Approach
The role involves looking for ways to improve processes and raise standards. Be ready to discuss any initiatives you've taken in previous roles to enhance customer experiences or operational efficiency. This will show your commitment to continuous improvement.
