At a Glance
- Tasks: Manage a luxury residential building and ensure residents have an amazing experience.
- Company: Join a well-established business experiencing exciting growth in the property sector.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, private medical insurance, and gym discounts.
- Why this job: Be part of a vibrant community while developing your skills in a supportive environment.
- Qualifications: Exceptional customer service skills; ARLA qualification is a plus but not required.
- Other info: This is a full-time, 12-month fixed-term contract with potential for permanence.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary – Resident Service Manager (12m FTC) We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherfield area. This is a single-site role working in a new residential building. This is a full-time 40hr week position. *Will include working alternative Saturdays* *This is a 12 month fixed-term contract, with strong potential to be made permanent) What’s in it for you as a Resident Service Manager? Opportunity to work in a brand-new luxury building. Great work location close to transport links. An opportunity to join a well-established business at an exciting period of growth. Competitive salary Discretionary annual bonus 25 days holiday plus 8 bank holidays. Private medical insurance. Season ticket loan. Enhanced 6% employer pension contribution Gym and high street discounts and much more! Responsibilities as a Resident Service Manager: Act as the main contact for residents, visitors, colleagues, couriers, and contractors. Make sure residents and potential residents have a great experience from their first inquiry to moving in. Perform viewings for perspective residents, showcasing the space and all the facilities included. Increase customer satisfaction on all platforms. Complete inventory checks before check-ins and after check-outs. Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues. Manage the residents’ move out process. Attend resident events and help with the planning of these events. Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times. Attain set targets regarding occupancy, revenue and pricing Assist team members with ad hoc duties as and when required. Skills required as a Resident Service Manager: Ideally ARLA qualified (desirable but not essential) Exceptional customer service skills with a passion for building long-term working relationships. Excellent communication and interpersonal skills. Resilient, able to work under pressure. Proactive and able to use your own initiative. We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure. This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV. INDHS
Resident Service Manager employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Manager
✨Tip Number 1
Familiarize yourself with the local residential market in the Leatherfield area. Understanding the community and its amenities will help you connect with potential residents and showcase the building effectively.
✨Tip Number 2
Highlight your customer service experience during any interactions. Since this role emphasizes exceptional customer service, be prepared to share specific examples of how you've built long-term relationships in previous positions.
✨Tip Number 3
Network with professionals in the hospitality and residential sectors. Attend local events or join online forums to meet people who can provide insights or even referrals for the Resident Service Manager position.
✨Tip Number 4
Prepare to discuss how you would create a vibrant community within the building. Think of ideas for resident events and activities that promote engagement and satisfaction, as this is a key responsibility of the role.
We think you need these skills to ace Resident Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Emphasize any previous roles in hospitality or residential buildings, showcasing your ability to build long-term relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for exceptional customer service and community building. Mention specific examples from your past experiences that demonstrate your skills in managing resident relations and enhancing customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've successfully managed pressure and used your initiative in previous roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a new luxury building and contribute to a vibrant community. Let them know why you are particularly interested in this position and how you can add value to their team.
How to prepare for a job interview at PropRec
✨Showcase Your Customer Service Skills
As a Resident Service Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your ability to create a welcoming environment for residents.
✨Demonstrate Your Proactive Nature
Highlight instances where you took the initiative to improve processes or enhance resident experiences. Employers are looking for someone who can work independently and proactively manage challenges that arise in a residential setting.
✨Familiarize Yourself with the Property
Before the interview, research the residential development and its amenities. Being knowledgeable about the property will allow you to speak confidently about how you would showcase it to potential residents during viewings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios related to managing resident complaints or organizing community events, and be ready to discuss how you would approach these challenges.