At a Glance
- Tasks: Supervise daily bus operations and ensure a smooth experience for drivers and customers.
- Company: Join Arriva, a leader in public transport with a focus on safety and customer service.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Embrace diversity and inclusion in a dynamic workplace.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in supervisory roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Telford
Shifts: Rotating; 5 days out of 7
Hours: 37.5
Welcome to Arriva! Our Operations Supervisors contribute to the effective running of our day-to-day operation, with a continual focus on improving the experience of colleagues and customers.
Purpose of role
Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout the daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions, and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.
Main Responsibilities
- Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
- Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
- People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
- Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
- Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
- Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
- Corporate Social Responsibility: Uphold and promote the organization’s values in all internal and external interactions.
At Arriva we acknowledge the importance of our people’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Essential Requirements
- Supervisory experience in a role where a high level of staff or other resource management skills are required.
- Demonstrate the Arriva Values
- Good understanding of Health and Safety
- Valid First Aid certificate (or willing to obtain)
- An effective coach, able to demonstrate effective listening, direction setting and feedback skills
- Customer awareness
- Effective written and verbal communications, as well as proficient IT Skills
- Influencing skills
- Well-developed organisational and decision-making skills
- Knowledge of PCV/HGV industry
- Works well as part of a team
- Strong self-motivation and resilience
- Flexibility
- Capable of working under pressure, and prioritising workload
- Experience of working in partnership with Trade Unions
This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
Operations Supervisor in Telford employer: Dormont Manufacturing Co
At Arriva, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and employee growth. As an Operations Supervisor in Telford, you will benefit from comprehensive training opportunities, a focus on health and safety, and the chance to make a meaningful impact on both colleague and customer experiences. Join us to be part of a team that prioritises continuous improvement and operational excellence while enjoying a rewarding career in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Telford
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Dormont Manufacturing Co.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Dormont Manufacturing Co. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor in Telford
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Dormont Manufacturing Co, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Dormont Manufacturing Co and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Dormont Manufacturing Co. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Dormont Manufacturing Co.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Dormont Manufacturing Co.
