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- Tasks: Support and enhance IT systems for business processes and user experience.
- Company: Join dnata, a global leader in air and travel services across 130 airports worldwide.
- Benefits: Enjoy opportunities for remote work, professional development, and a dynamic team environment.
- Why this job: Be part of exciting system changes that improve efficiency and impact the travel experience.
- Qualifications: Strong analytical skills, knowledge of Microsoft Office, and experience with ERP or finance systems preferred.
- Other info: Opportunities for international travel and collaboration with a diverse team.
The predicted salary is between 36000 - 60000 £ per year.
dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.
We are looking to add capacity to our Business Systems team as we look to embark on a period of significant change, both in terms of enhancing existing systems and rolling out new systems to improve business processes, information, and profitability.
The main focuses of the role are:
- To provide consultancy and support the business through the effective use of IT Systems that are managed by the UK IT Group.
- To collaborate with senior systems analyst colleagues in supporting and developing the existing application and end user base across the business, in particular warehouse management, ERP, T&A and finance.
- To provide expertise in business system change projects to enhance functionality in existing systems and/or roll out new systems, in particular HR, Finance and Resource Management.
- To review changing business needs and, where appropriate, progress change requests through the relevant business owner and/or suppliers.
- To work on BI initiatives, understanding business data and assisting in making it available for warehousing and reporting.
What you'll be doing:
- To develop and maintain a sound working knowledge of business systems and processes.
- Working with systems vendors and systems analyst colleagues to support end user base with application issues (oWMS, CBASE, SAP, Kronos, ADP) Administration processes e.g. access control, change management.
- Participate in testing new software releases.
- Assist with master data management.
- To work with the Business Systems team on the projects to rollout new systems, including HRIS, RMS.
This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.
What you’ll have:
- Knowledge of Microsoft Office especially Excel.
- Excellent analytical and problem solving skills.
- Excellent organisational skills.
- Understanding of complex information and requirements.
- Good evaluation skills.
- Confidence in decision-making.
- Good communication skills.
- Good prioritisation skills and be flexible enough to adapt plans.
- A good team-playing mentality.
- Multiple sites experience.
- International experience an advantage.
- Self-developing to reach target goals set.
- Existing knowledge in ERP, HR, Finance, Supply Chain an advantage.
- Able to travel to locations at short notice.
If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!
Business System Support Analyst employer: dnata Catering UK
Contact Detail:
dnata Catering UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business System Support Analyst
✨Tip Number 1
Familiarise yourself with the specific business systems mentioned in the job description, such as oWMS, CBASE, SAP, Kronos, and ADP. Understanding these systems will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of dnata, especially those in the Business Systems team. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your discussions during the interview.
✨Tip Number 3
Prepare to discuss your experience with change management and system implementation projects. Highlight any relevant examples where you've successfully supported business processes or improved system functionality, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your analytical and problem-solving skills by preparing to tackle hypothetical scenarios related to business systems. This will demonstrate your ability to think critically and adapt to the dynamic needs of the role, which is crucial for a Business System Support Analyst.
We think you need these skills to ace Business System Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business System Support Analyst position at dnata. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with business systems, ERP, HR, or finance. Use specific examples to demonstrate how your skills align with the requirements of the role.
Showcase Analytical Skills: Since the role requires excellent analytical and problem-solving skills, include instances where you've successfully tackled complex issues or improved processes in your past roles. This will help illustrate your capability to handle the responsibilities of the position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working with dnata. Mention your understanding of their services and how you can contribute to enhancing their business systems.
How to prepare for a job interview at dnata Catering UK
✨Know Your Systems
Familiarise yourself with the specific IT systems mentioned in the job description, such as oWMS, CBASE, SAP, Kronos, and ADP. Being able to discuss your experience or knowledge of these systems will demonstrate your readiness for the role.
✨Showcase Analytical Skills
Prepare examples that highlight your analytical and problem-solving skills. Think of situations where you successfully evaluated complex information or made decisions that positively impacted a project or team.
✨Emphasise Teamwork
Since the role requires collaboration with senior analysts and other teams, be ready to share experiences that showcase your ability to work effectively in a team. Highlight any international or multi-site experiences that could set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current systems and upcoming projects. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
