Full Time
As a Field Service Engineer at The DMS Group, you’ll install, maintain, and repair equipment while delivering top-quality service to our clients. Your technical skills and customer focus will ensure smooth operations and uphold our reputation for excellence.
Key Role
- Work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times.
- Providing the very best service levels to our clients at all times.
- Carry out repairs to the reported device, provide support and regular scheduled preventative maintenance calls on equipment
- Keeping up to date with all manufacturer service bulletins
- Responsibility for stock
- Time management and being able to work in a fast-paced environment is essential.
- Covering the Northwest.
Key Skills & Experience
Electrical Engineering: 1 year (preferred)
- Candidates must have previous experience as a field-based engineer – Minimum 2 years.
- Experience on Konica Minolta, Develop, Kyocera devices preferred – desktop to production.
- You must be enthusiastic, polite, mechanically and IT literate, organised, and have excellent customer communication skills.
- Problem-solving and identifying faults on mechanical equipment in addition to IT issues, is an essential skill for this role.
- You must be able to work as part of a successful team
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