At a Glance
- Tasks: Manage key client accounts and build strong relationships to boost sales.
- Company: Join a dynamic team focused on customer experience and innovation.
- Benefits: Enjoy a company car, 23 days holiday, and a performance bonus.
- Other info: No weekend work, dress down Fridays, and fun team-building events.
- Why this job: Make a real impact by enhancing client satisfaction and driving sales.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
After an excellent start to the year, we are looking to recruit a new role into the business to look after our key clients on a regular basis. This will entail managing our clients both to maintain existing relationships and cross‑sell our range of services to increase sales.
Duties include, but are not limited to:
- Managing a portfolio of our key accounts
- Acting as the first point of contact for these clients, building strong relationships
- Undertake the on‑boarding process for new clients, leading communication
- Educating our clients on our divisions and products to increase frequency of sale
- Providing accurate status reports of existing accounts and new clients
- Create plans to address client’s business needs
- Create a sales plan to generate additional revenue
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and elevate issues as appropriate
- Study competition to find new ways to retain customers
- Collaborate with internal teams to address customer’s needs
- Collaborate with partners to keep up to date with new products coming to market and ensure clients who will benefit are informed
- Ensuring client contact is recorded and kept up to date on The DMS Digital Group systems
In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfil them. It would be ideal if you have previous experience in the technology industry in a Customer Service type role and are looking for the next step in your career, but we are also interested in speaking with you if you have a background in travel, hospitality or any other customer‑facing role.
Key Skills & Experience
- Confident & enthusiastic self‑starter
- Ability to build and maintain strong professional relationships
- Use of CRM system (ideally Salesforce) is preferable but not required
- Familiar with Microsoft Office packages
- Ability to present and lead
- Full UK driving licence required for this role
Benefits
- Company car
- 23 days holiday plus bank holidays
- On site Café
- Regular (paid for) team building nights
- Dress down Fridays with drinks after work (when allowed)
- Company Pension Plan
- Performance related bonus scheme
- On‑site Parking
- Employee Discounts
- No weekend working
Customer Experience Executive in Bolton employer: Dms Reprographics Ltd
At The DMS Digital Group, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Our vibrant work culture fosters collaboration and innovation, offering a range of benefits including a company car, generous holiday allowance, and regular team-building events. Located in a dynamic environment, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with no weekend working.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dms Reprographics Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dms Reprographics Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dms Reprographics Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Dms Reprographics Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dms Reprographics Ltd!
How to prepare for a job interview at Dms Reprographics Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
