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- Tasks: Manage key client accounts and build strong relationships to boost sales.
- Company: Join a dynamic team focused on customer experience and innovation.
- Benefits: Enjoy a company car, 23 days holiday, and a performance bonus.
- Other info: No weekend work, dress down Fridays, and fun team-building events.
- Why this job: Make a real impact by enhancing client satisfaction and driving sales.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
After an excellent start to the year, we are looking to recruit a new role into the business to look after our key clients on a regular basis. This will entail managing our clients both to maintain existing relationships and cross‑sell our range of services to increase sales.
Duties include, but are not limited to:
- Managing a portfolio of our key accounts
- Acting as the first point of contact for these clients, building strong relationships
- Undertake the on‑boarding process for new clients, leading communication
- Educating our clients on our divisions and products to increase frequency of sale
- Providing accurate status reports of existing accounts and new clients
- Create plans to address client’s business needs
- Create a sales plan to generate additional revenue
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and elevate issues as appropriate
- Study competition to find new ways to retain customers
- Collaborate with internal teams to address customer’s needs
- Collaborate with partners to keep up to date with new products coming to market and ensure clients who will benefit are informed
- Ensuring client contact is recorded and kept up to date on The DMS Digital Group systems
In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfil them. It would be ideal if you have previous experience in the technology industry in a Customer Service type role and are looking for the next step in your career, but we are also interested in speaking with you if you have a background in travel, hospitality or any other customer‑facing role.
Key Skills & Experience
- Confident & enthusiastic self‑starter
- Ability to build and maintain strong professional relationships
- Use of CRM system (ideally Salesforce) is preferable but not required
- Familiar with Microsoft Office packages
- Ability to present and lead
- Full UK driving licence required for this role
Benefits
- Company car
- 23 days holiday plus bank holidays
- On site Café
- Regular (paid for) team building nights
- Dress down Fridays with drinks after work (when allowed)
- Company Pension Plan
- Performance related bonus scheme
- On‑site Parking
- Employee Discounts
- No weekend working
Customer Experience Executive in Bolton employer: Dms Reprographics Ltd
Contact Detail:
Dms Reprographics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in Bolton
✨Tip Number 1
Networking is key! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Experience Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and services so you can discuss how you can help maintain and grow those relationships. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Executive, you'll need to be an excellent communicator. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Executive in Bolton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and flair into your writing. Remember, we’re looking for someone who can build strong relationships with our clients.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Executive role. Highlight any relevant experience you have in managing client relationships or working in customer service. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Dms Reprographics Ltd
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and how the company serves them will help you demonstrate your ability to build strong relationships and manage accounts effectively.
✨Showcase Your Communication Skills
As a Customer Experience Executive, communication is key. Prepare examples of how you've successfully communicated with clients in the past, whether it was resolving complaints or educating them about products. This will highlight your ability to grasp customer needs.
✨Familiarise Yourself with CRM Tools
While experience with Salesforce is preferred, showing familiarity with any CRM system can be beneficial. If you’ve used other tools, be ready to discuss how you managed client information and tracked interactions to improve service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you successfully addressed client issues or increased sales, and be ready to share these stories during the interview.