Senior Sales Assistant

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

MAIN PURPOSE AND SCOPE OF THE JOB: The Senior Sales Assistant within a department store will actively support the Counter Manager with the sales KPI performance of the counter as a junior member of the store management team. In the absence of the Counter Manager, the Senior Sales Assistant will assume full accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque’s positioning as a true luxury brand.

REPORTS TO: Store Manager

Location: Selfridges Oxford Street

DUTIES AND KEY RESPONSIBILITIES:

• To deliver agreed sales KPI’s for the counter - these KPI’s will focus on sales, ATV, UPT, and conversion. You will need to demonstrate the ability to motivate the team to deliver these results.
• Assist with the execution of all product launches as per Marketing Plan and VM guidelines and instruction from HQ to include in-store displays and layouts, working with the host store teams as and when needed to ensure that all parties are happy with installation.
• Assist with the management of all events inclusive of launch previews, customer events, MDS and Fragrance Fittings.
• Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.
• Demonstrate high levels of knowledge about our products and be able to fully represent the brand in the store.
• Assist with the ongoing coaching and development of team members as required.
• Maintain knowledge of key competitors and industry trends.
• Communicate effectively a level of commercial understanding about the host store and your counter performance, and when the performance dictates work with the Counter Manager to make fact-based recommendations to improve the business.
• Attend Host Store business meetings and relay information to manager and HQ as required.
• Ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor. Also, the counter is clean, neat and tidy at all times.
• Working with the Manager, ensure all paperwork and reporting is completed accurately and on time – daily, weekly and monthly as required. Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
• Ensure that the host store Cash Handling guidelines are followed at all times.
• Ensure full knowledge of till procedures and processes within the host store.
• Be aware of all security and health and safety issues and requirements of the host store and ensure all staff are aware of the same.
• Work with the Inventory Manager and host store buying teams to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
• Assist with the management of all emergency situations involving the host store and team members in the absence of the Counter Manager.
• General administrative duties.
• Abide at all times by Company and Host Store rules and policy.

The successful candidate will:

• Have a passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
• Be sales focused with a proven sales record.
• Have a strong understanding of retail KPIs.
• Possess strong people and performance/ management skills.
• Exhibit expertly honed customer service skills and enjoy interacting confidently with the general public.
• Be self-motivated, focused and able to use own initiative.
• Have communication both verbal and written to a high degree.
• Be expertly groomed at all times as appearance must reflect our company and location to be worked in.
• Be available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
• Be assertive, dynamic and always have a can-do and positive attitude.

This is a fantastic opportunity to join an organisation that has ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.