At a Glance
- Tasks: Lead a compassionate team in delivering respectful care for the deceased.
- Company: Wolstenholme Funeral Directors, dedicated to dignity and support.
- Benefits: Competitive salary, generous leave, training, and supportive work environment.
- Other info: Join a diverse team committed to inclusion and community support.
- Why this job: Make a meaningful impact during families' most challenging times.
- Qualifications: Compassionate leadership, operational experience, and strong multitasking skills.
The predicted salary is between 33148 - 33148 £ per year.
Location: Wolstenholme Funeral Directors, Accrington
Job Type: Full‑time, 38.33 Hours per week
Salary: £33,148.36 Per annum
We’re looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead. You will oversee the end‑to‑end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service.
Why this role matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The role
As Service Delivery Lead, you’ll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You’ll manage a team dedicated to this sensitive and essential work, ensuring seamless operations.
Key Responsibilities
- Coordinate the safe and respectful transfer of the deceased into our care from their place of death.
- Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests.
- Facilitate movement to the chapel of rest for viewing when requested by bereaved families.
- Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey.
- Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs.
- Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve.
- Ensure vehicles and resources are managed effectively for seamless operations.
- Monitor key performance indicators and use insights to enhance service delivery.
About you
We are seeking a compassionate and experienced leader who understands the importance of delivering exceptional service in a highly sensitive environment. Ideal candidates will bring:
- The ability to provide care and sensitivity to families while upholding the dignity of the deceased.
- Experience in resource planning, fleet management, or similar operational roles is an advantage.
- Strong multitasking skills and the ability to manage priorities effectively.
- Holds a Full UK Driving Licence (Essential).
- Willing to work flexibly, including weekends and on‑call duties as required.
What we offer
- A meaningful role supporting families when they need it most.
- Full training provided.
- Uniform and all necessary equipment provided.
- 30–33 days annual leave, inclusive of bank holidays.
- Company pension, employee assistance programme, and life assurance.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Service Delivery Lead employer: Dignity Group
At Dignity, we pride ourselves on being a values-led organisation that prioritises employee growth and well-being. As a Director of Property Services, you will play a pivotal role in shaping our national infrastructure strategy while enjoying a competitive salary, extensive benefits including a £6,000 car allowance, and the flexibility of hybrid working. Join us in making a meaningful impact in a supportive work culture that values compassion and professionalism.
