At a Glance
- Tasks: Support families through emotional times and oversee funeral operations with compassion.
- Company: Join A.Hazel & Sons Funeral Directors, a part of the Dignity Group.
- Benefits: Generous annual leave, bonus opportunities, pension scheme, and employee perks.
- Other info: Be part of a supportive team with ongoing training and career growth.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: Experience in funeral services and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for an experienced and compassionate individual to join our team as a Funeral Director at A.Hazel & Sons Funeral Directors, Sutton Coldfield. You’ll oversee funeral operations and ensure every service is delivered to the highest standard, while supporting families through one of life’s most challenging moments. As a representative of both the local brand and the wider Dignity Group, you’ll also play an essential role in engaging with the local community and building trusted relationships.
Why This Role Matters…
This role requires expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, as well as a deep respect for individuals' cultural and religious beliefs. You’ll coordinate teams with care, take accountability for delivering services to the highest standard, and lead by example every day.
Your Impact And Responsibilities…
- As a Funeral Director, you are a calm, confident presence at the heart of our funeral care. You’ll support families through one of the most emotional experiences of their lives, helping them feel informed, respected, and cared for.
- From the first meeting to the day of the funeral and beyond, you’ll guide them through their options with clarity and compassion, supporting aftercare, ashes, memorialisation and funeral plans.
- Lead funeral services with professionalism and attention to detail.
- Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated.
- Offer a consultative approach - helping families explore available options and understand what’s possible.
- Collaborate with arrangers, specialists, FDs and care teams.
- Support the team in managing the diary, resources and records.
- Assist with coffin preparation, handling of the deceased, and chapel duties where required.
- Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development.
- Support with local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups.
- Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination.
Skills And Knowledge…
- Previous experience leading funerals, working with the deceased and supporting families.
- A Full UK Driving Licence (essential).
- In-depth knowledge of funeral processes, legal and regulatory requirements.
- Excellent communication, leadership, and organisational skills.
- Calm under pressure with a respectful, compassionate approach to service.
- Physically capable of manual handling tasks, including coffin bearing.
- Able to work flexibly, including weekends and on-call.
- PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
What You Can Expect From Us
- Up to 25 days’ annual leave (increasing with service) plus bank holidays.
- Opportunity to earn a yearly bonus of up to £300-£500.
- 4% matched pension.
- Life assurance cover at 2x your salary.
- Access to MyStaffShop, our employee rewards platform.
- Access to a 24/7 Employee Assistance Programme.
- Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
- Free on-site parking available at most locations.
Why Dignity
Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country help families say goodbye to the people they love. It’s a responsibility we take seriously, and it matters.
Dignity is changing for the better. We’re investing in better training, better support and better tools for our funeral teams, so you can focus on what matters most: being there for families when they need us.
You’ll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.
If you want a job that is genuinely meaningful, helping families across Britain through one of the hardest times in their lives, this is a good place to build a career.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.
Funeral Director in Birmingham employer: Dignity Group
Dignity Group is an exceptional employer, offering a supportive work culture that prioritises compassion and respect in end-of-life care. Located in Newcastle upon Tyne, employees benefit from comprehensive training, generous leave, and opportunities for personal and professional growth within a dedicated team committed to excellence in service delivery.
