Our client, one of the Big Four, is looking for an Implementation & Account Manager to support an early-stage startup company, within the Healthcare sector. In this role you will work with senior leadership, to develop and manage key clients.
- Role: Implementation & Account Manager
- Contract duration: 6 months initially (with scope to extend)
- Location: London – Hybrid 3 days onsite and 2 days remote
Key Responsibilities
- Lead the implementation of new client programmes from contract signature through to live rollout, working closely with the COO and Ops team to ensure smooth onboarding, clinical delivery setup, and employee engagement at launch
- Own the pilot-to-rollout conversion process, building the evidence base and commercial narrative needed to move clients from initial pilot populations to full workforce coverage
- Act as the primary day-to-day relationship owner across multiple stakeholder levels within enterprise clients, from HR and H&S operational leads through to procurement, finance, and senior sponsors
- Run regular client review cycles, presenting outcomes data, dashboard insights, and ROI evidence to build conviction for expansion and renewal
- Identify and convert expansion opportunities within existing accounts, including new geographies, additional employee cohorts, and add‑on screening panels
- Generate referrals and case study material from successful clients, working with marketing to turn client outcomes into commercial assets
- Manage commercial conversations including renewals, expansion proposals, and pricing discussions, with COO support on complex tenders or strategic accounts
- Maintain accurate account plans, forecasts, and CRM hygiene so the leadership team has clear visibility of account health and expansion pipeline
- Experience within the Healthcare sector
- B2B account management or customer success experience in a role with a commercial expansion target
- Experience managing enterprise clients with multiple stakeholders
- Evidence of running structured client implementations or onboarding processes
- Demonstrable track record of growing accounts
#J-18808-Ljbffr
Implementation & Account Manager employer: Dianaduggan
As a Global Markets Client Onboarding Analyst at a Tier 1 bank in Greater London, you will be part of a dynamic team that prioritises client experience and operational excellence. The bank fosters a collaborative work culture, offering extensive training and development opportunities to enhance your expertise in client relationship management and regulatory compliance. With a focus on innovation and adaptability, this role provides a unique chance to engage with high-profile institutional clients while working in one of the world's leading financial hubs.
