Customer Success Services Specialist (German Speaking)
- London (Central)
- Contract
We are supporting a German-speaking Customer Success Services Specialist role.
You will support growing Corporate customers through deployment, migration, identity, and licensing projects. You’ll work closely with Customer Success Managers, Account Managers and customer IT teams - providing technical guidance, leading migration activities, and helping customers maximise value from their software investments.
This customer-facing role combines project delivery, stakeholder management, and enterprise administration. You'll help customers simplify software management, reduce deployment risk, and drive successful adoption of new technologies.
Role: Customer Success Services Specialist (German Speaking)
Day rate: £250 per day
Pay framework: Umbrella Company
Start date: ASAP
Contract duration: 12 months initially (with scope to extend)
Location: Hybrid – once a week in London or Reading office.
- Experience supporting or delivering software migrations, SaaS transformations, console consolidations, tenant migrations, and other IT deployment projects.
- Experience with project planning, discovery, risk management, stakeholder engagement, and delivering projects to customer deadlines.
- Ability to manage multiple priorities and coordinate internal and customer teams to achieve successful deployment and change management outcomes.
- Hands-on experience with Single Sign-On (SSO), Active Directory, Microsoft Entra ID (Azure AD), user provisioning, directory synchronisation, domain management, and identity migrations.
- Experience working with Software Asset Management (SAM) tools and enterprise administration platforms such as SCCM, Intune, or SaaS administration portals.
- Ability to confidently engage with IT administrators, IT managers, project leads, procurement teams, and software asset managers.
- Strong communication, organisational, problem-solving, and stakeholder management skills, with a proactive approach and attention to detail.
- Ability to develop into a trusted technical advisor and Subject Matter Expert.
- Ability to understand a customer's IT infrastructure and security questionnaires.
- Understanding of software licensing, compliance, and software estate management.
- Experience delivering webinars and training sessions.
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Customer Success Services Specialist (German Speaking) employer: Dianaduggan
As a Global Markets Client Onboarding Analyst at a Tier 1 bank in Greater London, you will be part of a dynamic team that prioritises client experience and operational excellence. The bank fosters a collaborative work culture, offering extensive training and development opportunities to enhance your expertise in client relationship management and regulatory compliance. With a focus on innovation and adaptability, this role provides a unique chance to engage with high-profile institutional clients while working in one of the world's leading financial hubs.
