First Line Manager in London
About the role
Grade: N
Contract Type: Permanent (Full-Time)
Shift patterns: 5 on 3 off - mixture of shifts AM/PM
Location: Heathrow - TW6 2GA
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top‑notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!
A TYPICAL DAY MAY INVOLVE:
- Manage the day-to-day allocation and deployment of cleaning teams utilising the PDA system linked to INFORM
- Set clear priorities for the Cabin Quality Supervisor
- Take responsibility for operational performance during the shift, i.e. training plans and quality
- Ensure shift briefs are delivered for all cleaning teams and operational priorities are communicated effectively
- Responsible for managing colleagues including all people processes (RTWs, absence, disciplinary issues, performance management)
- Oversee the deployment of the cleaning teams to meet the flight schedule and ensure that Cat 1 waste processes are carried out and aircraft are supplied with the correct stock. Ensure shortages and surplus items are dealt with
- Manage stakeholder relationships during the shift. Deal with any queries and complaints and escalate to the Airside Shift Manager where appropriate
THIS ROLE WOULD SUIT PEOPLE WHO:
- Hold a valid UK driving licence (essential)
- Preferred experience within Aviation
- Management experience
- IT literate
- Strong people management skills
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL:
- To obtain a full airside ID, you must:
- Be able to provide five years' UK address history
- Be able to provide five years' reference history (employment/education/benefit claim/character)
- Pass a pre‑employment Drug and Alcohol test
WHY JOIN US?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Your tasks
Lead cleaning teams to ensure every flight is a success at Heathrow.
Your profile
Valid UK driving licence, management experience, and strong people skills.
What's also included
Generous pension scheme, 24/7 GP consultations, and lifestyle discounts.
Tech stack & ways of working
First Line Manager in London employer: DHL Supply Chain
DHL Supply Chain in Skelmersdale is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive benefits such as pension contributions, free GP consultations, and various discounts, employees are supported both personally and professionally. The dynamic warehouse environment fosters teamwork and innovation, making it an ideal place for those looking to make a meaningful impact in inventory management.
Your perspectives
Be part of a dynamic team delivering excellence in aviation logistics.
StudySmarter Expert Advice
Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL Supply Chain and learning about the latest trends in the industry.
Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL Supply Chain!
Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL Supply Chain keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
Some tips for your application 🫡
Show Your Supply Chain Savvy
In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements
When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL Supply Chain
This is your chance to really connect with the team at DHL Supply Chain. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications
If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL Supply Chain
Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL Supply Chain.
Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL Supply Chain that you're a team player!
Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL Supply Chain. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
Locations
- London
