At a Glance
- Tasks: Create memorable guest experiences as a Hotel Receptionist in a vibrant team.
- Company: Join Delta Hotels by Marriott, a leader in hospitality with a people-first culture.
- Benefits: Enjoy tips, meals on duty, gym membership, and employee discounts.
- Other info: Great opportunities for growth in a supportive environment.
- Why this job: Be the face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Excellent communication skills and a positive, proactive attitude.
The predicted salary is between 26436 - 26436 £ per year.
£26,436.80 per annum - 40 hours per week, working 5 / 7 shifts per week. Unleash your charm and hospitality superpowers! Join our fantastic front office team as a Hotel Receptionist and create memorable guest experiences! Receptionists at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.
We are looking for:
- A team-player with excellent communication skills
- A professional appearance with a warm and welcoming demeanour
- A positive attitude with the desire to learn
- A proactive, problem-solving approach to working in a fast-paced environment
Your day to day duties include:
- Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
- Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
- Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
- Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
- Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
- Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
- Preparing reports and updating occupancy statistics.
Benefits include:
- Tips and gratuities
- Meals on duty
- Uniform
- Free parking
- Gym membership
- Life Assurance
- Referral scheme
- Employee discount program
- Wellness programme
Our goal is to Put People First "Take care of associates and they will take care of the customers." This is our founder’s philosophy and it has made Marriott International a great place to work for more than 95 years. Our 'people first' culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA. So what are you waiting for? Apply today. We can't wait to meet you!
Hotel Receptionist in Peterborough employer: Delta
At Delta Hotels by Marriott Peterborough, we pride ourselves on our 'people first' culture, which has been the cornerstone of our success for over 95 years. As a Hotel Receptionist, you will not only enjoy competitive benefits such as tips, meals on duty, and gym membership, but also be part of a supportive team that values your growth and development in a vibrant hospitality environment. Join us to create memorable guest experiences while advancing your career in a company that truly cares about its associates.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Peterborough
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need to have a fantastic stay.
✨Tip Number 2
Practice your communication skills! Whether it’s role-playing with a friend or speaking in front of a mirror, being confident and warm in your interactions will help you make that great first impression.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled tricky situations. This will demonstrate your proactive approach and ability to keep guests happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Hotel Receptionist in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your charm and hospitality shine through! We want to see your warm and welcoming demeanour reflected in your words. Remember, you're applying for a role where first impressions matter, so make yours count!
Tailor Your Application:Make sure to customise your application to highlight your communication skills and team-player attitude. We love seeing how your experiences align with the responsibilities of a Hotel Receptionist, so don’t hold back on showcasing your relevant skills!
Be Professional Yet Approachable:While we appreciate a professional tone, don’t forget to keep it friendly and approachable. Your application should reflect the positive attitude and proactive approach we’re looking for in our front office team. Let us feel your enthusiasm!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our fantastic team at Delta Hotels by Marriott Peterborough!
How to prepare for a job interview at Delta
✨Show Off Your Charm
As a Hotel Receptionist, your personality is key! Make sure to showcase your warm and welcoming demeanour during the interview. Practice friendly greetings and maintain eye contact to convey confidence and approachability.
✨Know the Hotel Inside Out
Familiarise yourself with Delta Hotels by Marriott Peterborough and its services before the interview. Be ready to discuss local attractions and hotel facilities, as this shows your enthusiasm and preparedness for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest complaints or issues in the past. Highlight your proactive approach and ability to stay calm under pressure, as these are crucial traits for a fast-paced front office environment.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your appearance reflects the hotel's standards. A polished look will help you convey the professionalism expected from a Hotel Receptionist.
