At a Glance
- Tasks: Support event day Profit Protection and Risk & Compliance at the Stadium of Light.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Earn £20/hour with flexible shifts that fit your lifestyle.
- Other info: Be part of a global legacy with endless growth opportunities.
- Why this job: Work at exciting events and gain valuable experience in a dynamic environment.
- Qualifications: Experience in management, coaching, and compliance within hospitality settings.
The predicted salary is between 20 - 20 £ per hour.
The opportunity Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening.
Pay
The expected pay for this role is £20 / hour.
What we offer
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Experience in a dynamic workplace hosting major national and international sporting events and concerts
What will you do?
- Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
- Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
- Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
- Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training.
More about you
- Experienced in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/Supervisory experience in catering/hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Profit Protection Compliance Manager, Stadium of Light in Sunderland employer: Delaware North
Delaware North UK is an exceptional employer, offering a vibrant work culture at the iconic Stadium of Light in Sunderland, where you can engage with major sporting events and concerts. With flexible hours, competitive pay, and opportunities for personal growth through coaching and mentoring, you'll find a rewarding environment that values your contributions and supports your career aspirations. Join us to be part of a dynamic team dedicated to delivering memorable experiences in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Profit Protection Compliance Manager, Stadium of Light in Sunderland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality or event management sectors. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 3
Prepare for interviews by researching Delaware North and its values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team at the Stadium of Light!
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from candidates who are excited about joining us. Plus, it’s super easy and straightforward!
We think you need these skills to ace Profit Protection Compliance Manager, Stadium of Light in Sunderland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Profit Protection Compliance Manager role. Highlight your relevant experience in compliance, risk management, and coaching, so we can see how you fit right into our team at the Stadium of Light.
Show Off Your Skills:Don’t hold back on showcasing your communication and management skills! We want to know how you've successfully led teams or handled compliance issues in the past. Use specific examples to make your application stand out.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share a bit about your passion for hospitality and why you want to work with us at Delaware North. A personal touch can really make your application memorable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at Delaware North
✨Know Your Stuff
Before the interview, make sure you understand Delaware North's Profit Protection and Compliance agenda. Familiarise yourself with their policies, health and safety guidelines, and any recent events at the Stadium of Light. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous management or supervisory roles in catering or hospitality. Highlight specific examples where you've successfully coached or mentored others, as this is key for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Smart Questions
Prepare a few thoughtful questions about the role and the team dynamics. For instance, ask about the types of events you'll be working on or how the team collaborates during busy match days. This shows your enthusiasm and helps you gauge if it's the right fit for you.
✨Be Flexible and Positive
Since this role requires working evenings and weekends, express your flexibility and willingness to adapt. A positive attitude can go a long way, especially in a dynamic environment like the Stadium of Light. Show them you're excited about the opportunity!
