At a Glance
- Tasks: Lead the people team to create engaging policies and achieve business goals.
- Company: Join Delaware North UK at the iconic London Stadium.
- Benefits: Enjoy 33 days holiday, free meals on event days, and a great pension.
- Other info: Dynamic environment with opportunities for career growth and exciting events.
- Why this job: Be part of unforgettable events and shape the future of hospitality.
- Qualifications: Degree or 5+ years experience in a similar role; CIPD qualification is a plus.
The predicted salary is between 59400 - 72600 £ per year.
Delaware North UK is hiring a full-time Head of People Operations to join our collaborative team at London Stadium in Stratford, East London. As Head of People Operations, you will be leading the people team to achieve business goals, guiding them through engaging people-focused policies and best-in-class practices. Join us as our personable leader to inspire and empower team members.
What’s in it for me?
At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events. We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major sporting events and concerts
Responsibilities
- Oversee team planning and distribution for event and non-event schedules, supporting the people team with appropriate scheduling of quality team members, and setting and monitoring direct booking and agency partner ratios, tracking KPIs to ensure effective scheduling solutions
- Assign responsibilities to the people team, supporting strong relationships with team members to maximise engagement and performance
- Ensure appropriate team training on the Time and Attendance System, building accurate templates and repeating rosters for optimal operations
- Identify improvement opportunities, develop strategies, and implement solutions for positive change
- Manage agency relationships, proactively communicate with team members, and collaborate with operations and Talent Acquisition teams to support payroll processes, develop training, retention strategies, and build up the internal casual workforce
Qualifications
- Degree in a related field or 5+ years’ experience, including 2+ years’ experience in a similar organisation and role with a variable workforce, and managing multiple agency relationships
- Part CIPD Qualified or equivalent is beneficial
- Knowledge or ability to use an HR information system, including accessing, inputting, and compiling data
- Excellent skills in written and verbal communication, people focus, relationship building, customer service, and presenting, as well as organisation, time management, prioritisation, and project management
Physical Requirements
- Ability to travel and work at the London Stadium, and possibly other venues as necessary
- Availability to work evenings and weekends for matchdays and event days, due to events-based nature of the team
Contracted Hours / Guaranteed Hours
48 Hours
Work Location
Delaware North has managed the hospitality services at London Stadium since 2015. Home of the Hammers and UK Athletics, this 60 – 80,000 stadium has been at the centre of world-class events.
Head of People Operations, London Stadium employer: Delaware North
Delaware North UK is an exceptional employer, offering a dynamic work environment at the iconic London Stadium in Stratford. With a strong focus on employee development, you will have access to growth opportunities within the hospitality sector, alongside a supportive culture that values teamwork and innovation. Enjoy competitive benefits and the chance to be part of high-energy events, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Head of People Operations, London Stadium
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Delaware North!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Delaware North.
We think you need these skills to ace Head of People Operations, London Stadium
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Delaware North. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Delaware North and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Delaware North. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Delaware North's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Delaware North
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Delaware North.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Delaware North will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Delaware North and how you would contribute to adapting HR strategies.
