At a Glance
- Tasks: Lead CRM strategy and enhance relationships to maximise impact for those affected by cystic fibrosis.
- Company: Cystic Fibrosis Trust, a charity dedicated to improving lives of those with cystic fibrosis.
- Benefits: Flexible working, 30 days annual leave, healthcare plan, and professional development opportunities.
- Other info: Inclusive workplace valuing diverse backgrounds and perspectives.
- Why this job: Shape a new role and drive meaningful change in a pivotal time for the organisation.
- Qualifications: Experience with Microsoft Dynamics 365 and strong relationship-building skills.
The predicted salary is between 61000 - 66000 £ per year.
London office-based or Home-based within the UK. Finance and Resources. Full time Fixed Term Contract for 2 years.
About us
Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
About the role
We're looking for an exceptional Head of CRM, Data and Insight to lead the next stage of our customer and supporter relationship management journey. This is a newly created role with the opportunity to shape how we use CRM across the organisation. We are currently implementing Microsoft Dynamics 365, and this role will work collaboratively with teams across the Trust to ensure we have the systems, processes and insights needed to build meaningful relationships and maximise our impact as the new system lands. You’ll be both a strategic thinker and a practical problem solver. You’ll understand how CRM can enable organisational goals, translate business needs into effective solutions, and ensure our CRM platform delivers real value for colleagues, supporters and beneficiaries. At the heart of this role is partnership. You’ll work closely with stakeholders across the charity to understand challenges, identify opportunities and champion ways of working that help us get the most from our investment in Microsoft Dynamics 365. This is a rare opportunity to create and shape a role from the ground up, and to make a huge difference to an organisation at a pivotal point in our CRM, data and insight journey. If you’re excited by the opportunity to drive meaningful change as part of our Senior Management Team, we’d love to hear from you.
Key Responsibilities
- Lead the delivery of the charity's data strategy, and develop and deliver a plan for ongoing development of Dynamics 365, ensuring it remains fit for purpose and future-focused.
- Act as a trusted business partner across the organisation, understanding colleagues’ objectives and translating them into CRM solutions.
- Build strong relationships with stakeholders at all levels.
- Drive adoption, engagement and continuous improvement across our CRM ecosystem.
- Work with colleagues to improve data quality, reporting, insight generation and customer journeys.
- Manage relationships with external suppliers and implementation partners.
- Identify opportunities to streamline processes, improve user experience and enhance organisational effectiveness.
- Lead, coach and develop team members.
- Champion a culture of collaboration, innovation and evidence-based decision-making.
About you
We’re looking for someone who combines strong technical CRM expertise with excellent relationship-building and influencing skills and you’ll likely bring:
- Significant experience working with Microsoft Dynamics 365 CRM.
- A track record of leading CRM strategy and development.
- Strong business partnering skills, with the ability to build credibility and trust across diverse stakeholder groups.
- Experience gathering requirements and translating business needs into technical solutions.
- Strong understanding of CRM data, reporting, governance and best practice.
- Experience managing suppliers, consultants and third-party partners.
- A collaborative and inclusive leadership style.
- The ability to balance strategic thinking with hands-on delivery.
We recognise that no candidate will meet every requirement perfectly. If you have strong CRM experience, enjoy building relationships across teams and are excited by the opportunity to shape a newly created role, we’d love to hear from you. We value diverse backgrounds, experiences and perspectives, and encourage applications from candidates who may not meet every criterion in the person specification but believe they can make a significant contribution to our mission.
What we offer
We offer a range of benefits including flexible working, 30 days annual leave plus recognised bank holidays (pro-rata for part time staff), contributory pension scheme, Healthcare cash plan covering dental, optical, 24/7 GP service, Employee assistance programme and opportunities for learning and development.
Closing date for completed applications is 11:59pm Monday 23 November 2026. First round interviews will be held week commencing Monday 30 November 2026 (likely to be online), with second round interviews (in person) provisionally to be held on Tuesday 8 December 2026 with some flexibility.
We embrace the thoughtful use of technology, including AI. If you use AI tools to support your application, please make sure the final submission reflects your own voice, experience and suitability for the role. Please note you will need to have the right to work in the UK before starting work with us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.
Our commitment to an inclusive workplace
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with diverse backgrounds, experiences, and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities. It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
Hours: Full time 35 hours per week. Competitive.
Salary: £61,000 - £66,000 per year (depending on skills and experience) plus London weighting of £3,000 per year if office based (with at least 2 days/week on-site) or plus Home Allowance of £450 per year if home based.
Head of CRM, Data and Insight in London employer: Cystic Fibrosis Trust
Cystic Fibrosis Trust is an exceptional employer dedicated to making a meaningful impact in the lives of those affected by cystic fibrosis. With a strong commitment to employee well-being, we offer flexible working arrangements, generous annual leave, and comprehensive health benefits, all within a supportive and inclusive work culture that values diversity and personal growth. Join us in our mission to provide vital support and resources, and be part of a passionate community that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Head of CRM, Data and Insight in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Cystic Fibrosis Trust.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Cystic Fibrosis Trust.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Cystic Fibrosis Trust.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Cystic Fibrosis Trust. Apply directly through us to stand out!
We think you need these skills to ace Head of CRM, Data and Insight in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Cystic Fibrosis Trust. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of CRM, Data and Insight, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Cystic Fibrosis Trust
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Cystic Fibrosis Trust. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
