Full-Time · Hospitality Operations Lead — GM (Central London)

Hospitality Operations Lead — GM (Central London)

Criterion Hospitality Criterion Hospitality London
Full-Time Leadership SkillsOperational ManagementCost Management
Employment
Full-Time
Salary
45000 - 60000 £ / year (est.)

About the role

Criterion Hospitality in Central London is seeking an energetic General Manager to lead a branded hotel.

You will be visible on the floor, drive daily operations, and set high standards for rooms, service and guest satisfaction.

You will manage costs, motivate the team, and push for continuous improvements in a fast-paced environment, ensuring the property performs commercially and delivers consistent guest experiences.

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Your tasks

Lead daily operations and ensure high standards in service and guest satisfaction.

Your profile

Experience in hospitality management and strong leadership skills.

What's also included

Competitive salary, career growth, and a dynamic work environment.

Tech stack & ways of working

Leadership Skills Operational Management Cost Management Team Motivation Guest Satisfaction Focus Continuous Improvement Commercial Awareness Service Standards Management Fast-Paced Environment Adaptability Communication Skills Problem-Solving Skills Performance Monitoring

Hospitality Operations Lead — GM (Central London) employer: Criterion Hospitality

Criterion Hospitality is an exceptional employer that prioritises employee growth and development within a vibrant work culture. As a Night Manager/Duty Manager, you will benefit from a supportive team environment that values your contributions and encourages hands-on leadership, all while working in a dynamic hotel setting that offers unique opportunities for career advancement and a commitment to delivering outstanding guest experiences.

View Criterion Hospitality profile

Contact Details:
Criterion Hospitality Recruitment Team

Your perspectives

Be the face of hospitality and make a real impact on guest experiences.

StudySmarter Expert Advice

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Criterion Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to Criterion Hospitality

Don't be shy about reaching out to Criterion Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

Some tips for your application 🫡

Show Off Your Service Experience

In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter

If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter

Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Criterion Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit

In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at Criterion Hospitality

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!

Locations

  • London

Ready for the first step?

Apply on the employer's website
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