At a Glance
- Tasks: Build strong relationships with customers and guide them through their homebuying journey.
- Company: Crest Nicholson, a leading developer of quality homes and sustainable communities.
- Benefits: Competitive salary, car allowance, private healthcare, and 25 days annual leave.
- Other info: Inclusive employer offering flexible working and opportunities for professional development.
- Why this job: Make a real impact by enhancing customer experiences in the exciting homebuilding industry.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for improvement.
The predicted salary is between 28800 - 43200 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they’re doing. We’re committed to bringing passion and customer focus to the business. Delivering a great customer experience is at the heart of what we do – and we’d like you to shape how we do it. You’ll play a key role in developing our already exceptional service and guide our customers through their exciting homebuying journey. To do this, you need to be confident, personable, energetic and self-motivated, as you’ll be the main, face-to-face point of contact across a number of our sought-after developments.
Just some of the things you’ll be doing:
- Build strong relationships with your customers so they feel comfortable contacting you and providing honest feedback, so we can continuously improve our service.
- Stay in the know about build progress by attending development team meetings.
- Accompany your customers as they get to know their home during its construction.
- Showcase our thoughtfully-designed homes to customers after they’re built, so they understand their benefits, like flexible living and energy efficiency.
- Visit your customers once they’ve moved in to make sure they are happy, and if they have concerns, help resolve them.
Does this sound like you? Hopefully you’ll tick all the boxes below, but don’t worry if not as we’re committed to investing in training and your career development:
- Experience in a customer-facing role within a service industry.
- Polite, professional and an excellent communicator.
- Open to a challenge, change and strives for continual improvement.
- Knowledge of the homebuilding industry desirable but not essential as training will be provided.
- A natural in building and fostering internal and external relationships.
- Attention to detail, a passion for excellence and the ability to work independently and make key decisions.
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits and package:
- Competitive salaries and bonus schemes
- Car Allowance
- Share save Scheme
- Private pension
- Private healthcare and cash plan options
- 25 days’ annual leave
- Retail discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'. If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us.
Customer Relations Manager in Brentwood employer: Crest Nicholson
Crest Nicholson is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to bring their passion and creativity to the forefront. Located in the desirable town of Didcot, Oxfordshire, our Sales Executives enjoy competitive salaries, fantastic earning potential through commission, and a range of benefits including private healthcare and generous annual leave. With endless opportunities for professional growth and a commitment to ethical practices, joining Crest Nicholson means becoming part of a team that truly believes in creating thriving communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Brentwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crest Nicholson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crest Nicholson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in Brentwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crest Nicholson:Your cover letter is your chance to shine! Tell us why you want to work at Crest Nicholson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crest Nicholson!
How to prepare for a job interview at Crest Nicholson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
