B2B Quality Analyst in Belfast
Convergys Belfast About the role
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
- Prepare quotes, contracts, and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Maintain sales demonstration tools and applications in support of sales teams
- Work within a few sources of data/systems to produce an outcome with some variability
- Practice a moderate level of independent judgement to make decisions
- Develop and deliver sales presentations and/or trainings in a professional and effective manner
- Maintain up-to-date awareness of company activities and industry trends
- Provide consistent follow up on opportunities or inquiries
- Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
- Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
- Identify and summarize moderately complex issues for management review
- Work with teams and report directly to Support Manager
Your tasks
Support sales teams by preparing quotes, contracts, and delivering presentations.
Your profile
Strong communication skills and a knack for problem-solving are essential.
What's also included
Enjoy a full-time role with competitive pay and opportunities for growth.
Tech stack & ways of working
B2B Quality Analyst in Belfast employer: Convergys
As a B2B Sales Trainer Specialist in Belfast, you will join a dynamic team that values continuous learning and professional growth. Our supportive work culture fosters collaboration and innovation, providing you with the opportunity to develop tailored training programs that enhance sales skills and drive client success. With a focus on employee development and a commitment to high customer satisfaction, we offer a rewarding environment where your contributions directly impact business outcomes.
Your perspectives
Make an impact by helping top brands solve their toughest challenges.
StudySmarter Expert Advice
Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Convergys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Convergys before they even post them.
Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills
In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Convergys
Your cover letter is your chance to shine! Tell us why you want to work at Convergys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills
If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills
Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Convergys!
How to prepare for a job interview at Convergys
Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
Locations
- Belfast
