Cloud Engineer in Stafford
About the role
Location: Converge HQ, Acton Gate, Stafford
Department: Managed Services
Contract: Full-time, Permanent
Converge is growing, and we’re looking for a skilled and customer-focused Cloud Engineer to strengthen our Managed Services capability. If you’re passionate about Microsoft cloud technologies, confident working across multiple customer environments, and enjoy solving complex technical challenges, this role offers the perfect blend of consultancy, delivery, and BAU support.
About the Role
You’ll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound. This role is ideal for someone who thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands-on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security.
What You’ll Be Doing
- Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes and technical problems.
- Administer, maintain and improve Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, endpoint management, security, backup and related infrastructure services.
- Act as a trusted advisor to customers, providing practical guidance on governance, security, compliance, adoption, configuration, licensing and operational best practice.
- Support pre-sales activity by reviewing requirements, shaping solution options, identifying risks, assumptions and dependencies, and contributing to effort estimates and service wrap considerations.
- Contribute to the design, delivery and continual improvement of Microsoft cloud services across Converge’s managed service portfolio.
- Work with Project teams to deliver approved solutions, support technical implementation, produce handover documentation and ensure smooth transition into Managed Services.
- Carry out proactive monitoring, health checks, patching, secure score reviews, configuration reviews and remediation activity to improve stability, performance and security.
- Maintain compliance with recognised frameworks and standards, supporting the achievement and retention of accreditations such as ISO 27001 and Cyber Essentials Plus through effective governance, documentation and continuous improvement activities.
- Investigate recurring incidents, contribute to problem management and help reduce repeat issues through continual service improvement.
- Create and maintain technical documentation, SOPs, knowledge articles, design notes, configuration records and service transition packs.
- Provide coaching and knowledge transfer to Service Desk and Managed Services colleagues to improve first-time fix and escalation quality.
- Support onboarding of new customers by reviewing cloud environments, identifying risks and recommending improvements.
- Maintain awareness of Microsoft roadmap changes, licensing updates, product developments and managed service opportunities.
What You Bring
We’re looking for someone with strong hands-on experience across Microsoft cloud technologies and a solid understanding of modern cloud operating environments. You’ll bring:
- Strong working knowledge of Microsoft 365, Azure, Entra ID, Intune, endpoint management and cloud security.
- Experience designing, administering or managing Microsoft tenants in production environments.
- Background in a Managed Services Provider (MSP) or multi-customer support environment.
- Good working knowledge of networking fundamentals and how they underpin cloud services.
- Practical experience with security scanning platforms such as Nessus, or similar vulnerability management tools.
- Experience delivering 2nd/3rd line support for Microsoft cloud or infrastructure services.
- Strong troubleshooting capability across identity, access, compliance, backup, networking, business continuity and cloud governance.
- Ability to translate customer requirements into practical, commercially aware cloud recommendations.
- Experience supporting incidents, service requests, changes, problem investigations and service improvement activity.
- Excellent communication skills with the ability to explain technical concepts clearly to technical and non-technical audiences.
- Strong documentation skills covering knowledge articles, technical procedures, design notes and handover packs.
- Commercial awareness and the ability to identify opportunities to improve customer value, security posture and adoption of Microsoft cloud services.
Qualifications & Desirable Skills
Essential:
- Relevant technical qualification or equivalent professional experience.
- Strong knowledge of Microsoft cloud technologies and supporting infrastructure.
- Full UK driving licence.
Desirable:
- Microsoft certifications such as MS-900, MS-700, MS-102, AZ-900, AZ-104, SC-900, SC-300, MD-102, PL-900 or equivalent.
- ITIL or service management qualification.
- Experience with security, automation, scripting, networking, virtualisation or cloud governance.
- Exposure to ISO-aligned, security-focused or ITIL-based operating environments.
Who You Are
You’re customer-focused, proactive and confident building trusted relationships. You’re organised, curious, and committed to continuous learning in a fast-moving Microsoft cloud landscape. You’re collaborative, adaptable and comfortable working with both technical and non-technical audiences.
Your tasks
Provide expert Microsoft cloud engineering support across multiple customer environments.
Your profile
Hands-on experience with Microsoft cloud technologies and strong troubleshooting skills.
What's also included
Full-time role with opportunities for professional growth and development.
Tech stack & ways of working
Cloud Engineer in Stafford employer: Converge UK
Converge is an exceptional employer located at our HQ in Acton Gate, Stafford, offering a dynamic work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and provide a supportive culture where your contributions as a Cloud Engineer are valued. With a focus on Microsoft cloud technologies, you will be part of a team that not only delivers cutting-edge solutions but also encourages personal development and career advancement.
Your perspectives
Be a trusted advisor and solve complex technical challenges in the cloud.
StudySmarter Expert Advice
Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Converge UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
Show Off Your Skills
Create a personal project or case study relevant to the challenges Converge UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Converge UK!
Direct Apply to Converge UK
Let's not forget to apply directly through the Converge UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills
In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Converge UK.
Highlight Relevant Certifications
Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter
Your cover letter is your chance to connect personally with us at Converge UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise
We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Converge UK
Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
Locations
- Stafford
