At a Glance
- Tasks: Support live events with AV technology and ensure seamless operations.
- Company: Join a global leader in hospitality-driven experiences.
- Benefits: Enjoy competitive salary, 25 days leave, and professional development opportunities.
- Other info: Flexible hours and a dynamic work environment await you.
- Why this job: Be part of creating inspiring moments and connections at exciting events.
- Qualifications: 3+ years in AV support and a passion for customer service.
The predicted salary is between 30000 - 33000 £ per year.
About Convene Hospitality Group: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality‑driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you’re interested in creating inspiring moments of connection, consider joining our team.
AV Operations Specialist (AV Technician), London
Salary Range: £30,000‑33,000/annually with eligibility for discretionary annual bonus.
Schedule: Full time. Monday‑Friday with varied night and weekend shifts as needed based on our event calendar. Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
Convene Hospitality Group, a global industry leader in premium meeting, event, flexible office, and membership spaces, is seeking a full‑time AV Technician, also known as the AV Operations Specialist, to join our Operations team at our prestigious County Hall venue in central London. In this role, you’ll play a vital part in the seamless execution of all live events at our property, while ensuring day‑to‑day AV operations across the venue run smoothly. The AV Technician will exemplify a passion for hospitality, live events, and AV technology, while contributing to a positive and inclusive employee culture. Reporting directly to both the General Manager and the Technology Manager, this dedicated in‑house, salaried position offers the opportunity to bring technical expertise and a service mindset together to create exceptional client and guest experiences.
What You’ll Do:
- The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.
- The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience.
- Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
- Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
- Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
- Pre‑program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
- Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
- Attend PEO, Pre‑Con, and pre‑production meetings as needed.
- Support day‑to‑day floor operations, including set and strike, operating in‑room equipment, facilitating and supporting other AV Property Functions.
- Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
- Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
- Assist in any areas of daily operation.
- Participate in collaborative project efforts with both the technology team and other departments.
- Review all departmental SOPs on a quarterly basis.
- Maintain and uphold Convene's cultural standards.
- Perform other duties as requested by management.
- Show initiative and drive to solve problems.
- Portray a polished, professional image according to Convene dress code standards.
What We Look For:
- 3+ years’ experience in supporting AV and IT equipment and computer software systems.
- Customer service or hospitality experience preferred.
- Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
- Possess a basic understanding of Crestron and other central control systems.
- Basic knowledge of data networking principles, architecture, and applications.
- Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
- Proficient in Microsoft Office and Apple iWorks suite of business applications.
- Flexible, long, and weekend hours sometimes required.
- Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period of time.
- Ability to climb and work on a ladder for lengthy periods of time.
Equipment & Technical Qualifications:
- Audio: 4‑48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push‑to‑talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
- Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus.
- Lighting: Familiarity with Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
- IT: Wi‑Fi troubleshooting, connecting hard‑line internet, knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment.
- Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols such as RTMP, HLS, SRT.
- Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus.
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality‑driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human‑to‑human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centres. With hospitality at its core, each brand and product offers on‑site culinary, in‑room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Employee Assistance Program: well‑being support and personal advice programme
Time Off and Work‑Life Balance: 25 days annual leave plus bank holidays, and company sick pay
Financial Support and Benefits: Interest‑free loan for rail season tickets & further education, Subsidised bicycle purchase through Cycle to Work scheme
Professional Development and Recognition: Continuous professional and personal development support, Employee recognition and reward programmes to mark achievements and milestones
Community and Impact: Opportunities to volunteer, donate, and participate in community give‑back initiatives, The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Audio Visual Technician, Live Events employer: Convene
Convene Hospitality Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including 25 days of annual leave and opportunities for continuous development. Located in the vibrant heart of London, our inclusive work culture fosters collaboration and creativity, allowing you to thrive while contributing to memorable live events that connect people. Join us to be part of a dynamic team where your passion for hospitality and technology can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Technician, Live Events
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Convene. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Convene
Don't be shy about reaching out to Convene directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Audio Visual Technician, Live Events
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Convene and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Convene
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
