At a Glance
- Tasks: Lead operations for a new, immersive events venue in London’s West End.
- Company: Exciting new venue opening in Spring 2027, focused on exceptional guest experiences.
- Benefits: 25 days annual leave, private medical insurance, and professional development support.
- Other info: Join a diverse team committed to making a positive impact in the community.
- Why this job: Shape the future of events and create unforgettable experiences for clients and guests.
- Qualifications: 3+ years in event management with strong leadership and client relations skills.
The predicted salary is between 40500 - 49500 £ per year.
Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues! We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go-to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine. From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do I sign for next year" status, we want to meet you!
What You’ll Do:
- Overall responsibility for the Events Operations
- Manage the external cleaning contract with monthly review and consistent monitoring
- Manage and drive forward the yearly, monthly and unplanned maintenance requirements
- Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
- Constantly monitor and review Front of House operations systems, implementing improvements as appropriate
- Review and manage the Health & Safety of the venue
- Direct management of the Events operations team and Conference Services Team and oversee staff rotas
- Ensure effective communication between all FOH departments and with the wider venue
Looking after our guests:
- Deliver the highest levels of customer service across all events
- Constantly seek and monitor client feedback, ensuring that records are being kept up to date
- Manage and act upon feedback by providing action plans for improvement
- Ensure any complaints are dealt with professionally
- Achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
Looking after the purse strings:
- Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are kept in line with the overall objectives
- Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
- Control purchases order systems with operations
- Manage all invoicing and inventory
- Labour management, ensuring we have the right people in the right places
What We Look For:
- 3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field.
- Build and maintain an excellent team to deliver unforgettable experiences for our clients and their guests
- Maintaining excellent client communication and relations to ensure the client and their guest have an unforgettable experience
We’re Here For You:
- Health and Wellness: Private medical insurance, Subsidised eye care, Subsidised fitness membership, Employee Assistance Program: well-being support and personal advice programme
- Time Off and Work-Life Balance: 25 days annual leave plus bank holidays, and company sick pay
- Financial Support and Benefits: Bonus scheme, Interest-free loan for rail season tickets & further education, Subsidised bicycle purchase through Cycle to Work scheme
- Professional Development and Recognition: Continuous professional and personal development support, Employee recognition and reward programs to mark achievements and milestones
- Community and Impact: Opportunities to volunteer, donate, and participate in community give-back initiatives
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Senior Conference & Events Manager- Live Events, New Opening! in London employer: Convene
Convene is an exceptional employer that values flexibility and collaboration, offering a unique opportunity for a Chef de Partie to thrive in a dynamic environment across multiple London venues. With a Monday–Friday rhythm and flexible shifts, employees enjoy a balanced work-life while being part of a supportive team dedicated to delivering outstanding client experiences. The company fosters a culture of growth and creativity, ensuring that every team member has the chance to develop their culinary skills and advance their career in the vibrant hospitality sector.
