At a Glance
- Tasks: Support ecommerce companies in integrating their platforms with Constructor's AI technology.
- Company: Join a cutting-edge AI ecommerce platform that values innovation and collaboration.
- Benefits: Enjoy unlimited vacation, remote work flexibility, and a supportive team culture.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on global ecommerce experiences while growing your technical skills.
- Qualifications: Experience in customer support and knowledge of APIs and web services required.
The predicted salary is between 64000 - 88000 £ per year.
About the Position
Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.
As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:
- Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
- API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
- Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Requirements
- Proven experience in customer support or technical support roles.
- Knowledge of REST-based web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented mentality with a commitment to delivering exceptional customer support.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Able to support customers and team members in European timezones.
Preferred qualifications
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
- Familiarity working with open source libraries, JavaScript web application development and integration patterns.
Benefits
- Work with smart and empathetic people who will help you grow and make a meaningful impact.
- Regular team offsite events to connect and collaborate.
- Fully remote team - choose where you live.
- Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
- Work from home stipend! We want you to have the resources you need to set up your home office.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Maternity & Paternity leave for qualified employees.
- This position has a base salary range between $80k and $110k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results.
Diversity, Equity, and Inclusion at Constructor
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Technical Integration Specialist (EMEA) employer: Constructor
Constructor is an exceptional employer that fosters a culture of empathy, openness, and continuous improvement, making it an ideal place for Account Managers to thrive. With a fully remote work environment, generous home office stipends, and a commitment to employee growth through training budgets, Constructor empowers its team members to make meaningful contributions while enjoying a balanced work-life dynamic. Join a passionate group of technologists dedicated to transforming ecommerce experiences and be part of a diverse and inclusive workplace that values every individual's unique perspective.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Integration Specialist (EMEA)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Constructor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Constructor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Integration Specialist (EMEA)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Constructor:Your cover letter is your chance to shine! Tell us why you want to work at Constructor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Constructor!
How to prepare for a job interview at Constructor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
