At a Glance
- Tasks: Coordinate engineers and manage service requests for smooth operations.
- Company: Join a dynamic team focused on high-end client service.
- Benefits: Gain valuable experience in a supportive environment with growth potential.
- Other info: Ideal for those based in Bracknell or nearby.
- Why this job: Be the backbone of our service desk and enhance customer satisfaction.
- Qualifications: Strong organisational skills and proactive communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a highly organised and proactive Service Desk Administrator, ideally based in Bracknell or the surrounding area, to work alongside one of our high-end clients. This role is essential to ensure the smooth day-to-day operations of the service desk, with a strong focus on job scheduling, engineer coordination, customer communication, and the effective use of the BigChange job management system.
Key responsibilities:
- Manage incoming service requests via phone, email, and system portal
- Schedule and coordinate engineers for maintenance, installation, and reactive callouts using the BigChange system
- Monitor job progress to ensure timely completion and customer satisfaction
- Update and maintain BigChange system records including job notes, customer details, asset information, and job status
Service Desk Admin in Bracknell employer: Complete Security Recruitment Ltd
As a leading employer in the Fire and Security sector, we offer our Service Engineers in London and Surrey a dynamic work environment that prioritises professional growth and development. With 25 days of holiday plus bank holidays, excellent career advancement opportunities, and a supportive team culture, we ensure our employees feel valued and empowered to excel in their roles. Join us to be part of a company that not only invests in your skills but also fosters a collaborative atmosphere where innovation thrives.
Contact Details:
Complete Security Recruitment Ltd Recruitment Team
