Guest Services Host in Manchester
Compass Uk & Ireland Manchester About the role
We're looking for an experienced Guest Service Host to join our outstanding Rapport team in Manchester. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders.
You'll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you'll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday; 8 AM - 5 PM, with flexibility for overtime as per business needs)
Salary: £31,417 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Working alongside the team to manage the switchboard at all times.
- Being involved in staff events from the social aspect to planning and implementing with the office leadership team.
- Booking and supporting all meetings and events, using our own booking and visitor management systems.
- Meeting and greeting all guests who visit our office.
- Liaising with the catering team regarding all meeting hospitality.
- Supporting local office team with ad-hoc administrative duties.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have at least one year of experience in a similar role within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment).
- Be proactive, reliable, and flexible.
- Continuously learn and provide support to immediate and the wider teams.
- Adhere to company policies and procedures.
- Look for opportunities for improvement and enhancement of our services.
- Be effective communicator and team player.
- Strong computer knowledge.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Your tasks
Deliver exceptional service and support a global project in a dynamic team environment.
Your profile
Experience in a fast-paced environment and strong communication skills are essential.
What's also included
Enjoy travel discounts, free lunches, wellness programs, and a contributory pension scheme.
Tech stack & ways of working
Guest Services Host in Manchester employer: Compass Uk & Ireland
As a Housekeeping Supervisor with us, you'll be part of a supportive team that values your contributions and encourages personal growth. Our commitment to investing in our employees means you'll have access to ongoing training and development opportunities, all while working in a dynamic environment that celebrates diversity and fosters a sense of belonging. Join us in Defence, where your efforts will directly impact the quality of service we provide, making every day rewarding and meaningful.
View Compass Uk & Ireland profile
Your perspectives
Be part of a vibrant team in a brand-new office while making a real impact.
StudySmarter Expert Advice
Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Compass Uk & Ireland. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
Some tips for your application 🫡
Show Off Your Numbers!
In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role
When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Compass Uk & Ireland.
Include Relevant Financial Software Experience
If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect
Before hitting that 'apply' button on Compass Uk & Ireland's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Compass Uk & Ireland
Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Compass Uk & Ireland.
Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
Show Your Passion for Finance
Since this is a full-time position, employers at Compass Uk & Ireland will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
Network with Industry Professionals
Before your interview, reach out to current or former Compass Uk & Ireland employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
Locations
- Manchester
