Store Manager in Wokingham
About the role
Are you up for being part of the Starbucks experience? Do you love inspiring great performance and creating great cultures? We’re looking for a Store Manager who can embrace our coffee culture and keep it at the heart of everything we do.
What we offer:
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- 30% discount on all food, beverages, merchandise & gifts whilst not working
- 30% green apron discount across wider participating Starbucks stores
- Third party discounts including 20% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What to expect:
You will lead a team of store partners improving performance and ensuring the highest levels of customer satisfaction and product quality. You’ll be fully aware of the store’s financial performance, identifying store growth opportunities and implementing action plans to achieve sales budgets and increase profitability.
What you’ll need:
We need a Store Manager who embraces diversity and inclusion and welcomes and learns from people with different backgrounds and perspectives. You’ll willingly share your expertise and listen to others, showing genuine care and understanding. You’ll display a ‘customer comes first’ attitude and act as a role model, displaying commitment and flexibility when it comes to working hours, covering evenings, mornings and weekends. You’ll also live and breathe our core values and ensure your team is aware and active when it comes to applying them to everyday work.
Ideally, you’ll have:
- Experience of leading people and teams, in a hospitality or retail environment
- Effective problem solving/decision making skills
- Proven ability to develop and grow both a team and business
- Ability to be well organised, detail oriented with the ability to multitask
- Prioritisation and delegation skills
- Proficiency with Microsoft Word, Excel and Outlook
Your tasks
Lead a team to deliver exceptional customer experiences and drive store performance.
Your profile
Experience in leading teams, problem-solving skills, and a passion for customer service.
What's also included
Enjoy 28 days holiday, unlimited coffee, and generous discounts on food and beverages.
Tech stack & ways of working
Store Manager in Wokingham employer: Cobra Coffee - Starbucks Franchisee
Cobra Coffee, a proud Starbucks franchisee in Crawley, is an exceptional employer that fosters a vibrant work culture where team inspiration and customer satisfaction are paramount. With benefits like 28 days of holiday, unlimited coffee on shift, and extensive training opportunities, employees are encouraged to grow and thrive in their roles while enjoying a supportive and diverse environment.
View Cobra Coffee - Starbucks Franchisee profile
Your perspectives
Be part of a vibrant coffee culture and inspire your team every day.
StudySmarter Expert Advice
Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cobra Coffee - Starbucks Franchisee, so don’t miss out on building those relationships!
Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cobra Coffee - Starbucks Franchisee!
Some tips for your application 🫡
Show Off Your Customer Service Skills
In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail
When applying for a full-time role like this one at Cobra Coffee - Starbucks Franchisee, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter
Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cobra Coffee - Starbucks Franchisee and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability
In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cobra Coffee - Starbucks Franchisee that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cobra Coffee - Starbucks Franchisee
Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
Locations
- Wokingham
