Job summary
Pathway Co-Ordinator - Individual Placement Support (IPS) Employment Service
An exciting opportunity has arisen for a Pathway Co-Ordinator to support our Individual Placement Support (IPS) Employment Service.
Working in partnership with local employers, the aim of the service is to build and support a network of inclusive employers who are committed to developing a workforce that values individuals and embraces diversity. The service provides support to both employers and employees to promote good mental health in the workplace and assists individuals who wish to gain or return to paid employment.
Based at St Nicholas Hospital, Gosforth, this full-time post (37.5 hours per week) is worked Monday to Friday, 9.00am to 5.00pm.
Working alongside an Administration Officer, the main function of the Pathway Co-Ordinator is to provide coordination and support to the clinical team, ensuring that all necessary information and resources are available in a timely manner and that information flows efficiently, without repetition or delay.
Main duties of the job
The main duties of the role will include:
- Receiving and processing referrals into the service.
- Accurately inputting information into the Trust's patient information system.
- Live Typing
- Undertaking analysis of patient information and data, as directed, using reports available from Trust systems.
- Monitoring workflow through the shared email inbox.
- Monitoring staff training compliance and records.
- Organising and taking minutes at team and service meetings.
- Diary management.
- Responding to enquiries and providing non-clinical advice and information.
The above list is not exhaustive, and the post holder will be required to undertake additional duties appropriate to the role.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
If you would like any further information on the role please contact Ian Martin
Please find attached job description for full details.
Advertising date : 20th October 2026
Closing date : 3rd November 2026
We welcome your application.
Person Specification
Education and Qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- NVQ Level 3 in Customer Care (or equivalent)
- NVQ Level 3in Business Administration
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience (2)
- Audio Typing qualification or demonstrable equivalent experience
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Minute-taking skills
Desirable
- Shorthand Skills
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
St Nicholas Hospital
Newcastle upon Tyne
NE3 3XT
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
