At a Glance
- Tasks: Lead a global support team and innovate customer service with AI and automation.
- Company: Join Cloudinary, a forward-thinking tech company focused on redefining support.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a real impact by transforming support into a proactive, value-driven service.
- Qualifications: Experience in leadership and a passion for customer success and technology.
The predicted salary is between 80000 - 100000 £ per year.
Cloudinary is seeking a VP of Global Support to lead its worldwide Support organization and redefine how technical support creates value for customers and the business. Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization.
Beyond operational excellence, you will modernize Support through AI, automation, knowledge management, and data-driven insights—transforming Support from a reactive service into a proactive solution.
We think you need these skills to ace Global Support VP — AI-Driven, Follow-the-Sun Leadership
Leadership
Strategic Planning
Operational Excellence
AI Integration
Automation
Knowledge Management
Data-Driven Insights
