Full Price - UK Sales & Service Manager in Bonnyrigg
Clarks Bonnyrigg About the role
Job Description
Sales & Service Manager Why join us?Were more than just a shoe brandwe have been at the forefront of innovative shoemaking since its foundation in 1825.
Thats right! 200 years!
If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!About the role : We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations.
This role is a blend of leadership, customer service, and operational management.
The ideal candidate is a hands-on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.
Were looking for someone with: Previous experience in retail leadership, supervisory, or keyholder roles preferred.
Comfortable in driving KPIs and results.
Strong interpersonal and communication skills with the ability to lead and inspire a team.
Strong communication and Solid organizational and problem-solving abilities.
Flexibility to work a7-day shift pattern, including weekends and bank holidays.
Comfortable working in a fast-paced retail environment.
Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.
Benefits We reward our Assistant Store Manager with a comprehensive package, including: Retail Trust Life Assurance Clarks Discount Card Store Bonus Scheme Holiday Pay Eyecare Vouchers Clarks Workplace Pension Scheme Join us and bring your positive energy to Clarks where every day is an adventure!TPBN1_UKTJ
Your tasks
Lead a dynamic retail team and ensure smooth daily operations.
Your profile
Retail leadership experience and strong communication skills are a must.
What's also included
Enjoy discounts, bonuses, holiday pay, and a supportive work environment.
Tech stack & ways of working
Full Price - UK Sales & Service Manager in Bonnyrigg employer: Clarks
Clarks in Bracknell offers a dynamic and supportive work environment where employees are encouraged to thrive and grow. With flexible hours and a focus on exceptional customer service, team members can enjoy a fulfilling role that values collaboration and positivity. Join us for a unique adventure in a company with a rich heritage in innovative shoemaking since 1825, where your contributions truly make a difference.
Your perspectives
Grow your leadership skills while working in a fun, fast-paced setting.
StudySmarter Expert Advice
Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Clarks, so don’t miss out on building those relationships!
Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Clarks!
Some tips for your application 🫡
Show Off Your Customer Service Skills
In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail
When applying for a full-time role like this one at Clarks, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter
Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Clarks and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability
In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Clarks that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Clarks
Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
Locations
- Bonnyrigg
