Fire Control Centre Officer

A fantastic opportunity has arisen for a dynamic and enthusiastic Fire Control Centre Officer to become part of a team keeping a newly built, high-quality retail and residential development, located in Canary Wharf, safe and secure creating a lasting impression to all in line with customer expectations. You will need to be very much a team player as well as making sure everyone feels valued and able to thrive in line with site vision to create a truly vibrant destination and inclusive community. Information: Position: Fire control Officer Location: Canary Wharf Pay Rate: £15.33 per hour (with annual increase) Hours: 42 hours per week Shifts: 4 on 4 off Days & nights Job Requirements: SIA DS Licence required SIA CCTV Licence would be a bonus Strong IT ability – including Excel, Word, Outlook Excellent written communication and interpersonal skills Good knowledge of local area Excellent levels of customer service at all times Demonstrated ability to think and act quickly in emergencies or under pressure To have a smart appearance befitting the company Good organisational skills, flexibility, and reliability First Aid trained is a bonus Be fully aware of current CCTV policies and data protection requirements Job Duties & Responsibilities: The officer at all times, carry out their duties and responsibilities to comply with policies/procedures. To respond to all incidents, taking ownership of the situation through to its natural conclusion to both customer and management satisfaction. Nature good relationships with all stakeholders Effective communication with the Control Room Manager and Duty security manager and escalate any issues as required or necessary. Carry out varying administrative tasks as directed by the management team. Action access control requests from the Intercom at varying entry points on the estate. Maintain the daily occurrence log (DOB) to ensure all incidents and occurrences are up to date. Be conversant with all life safety systems and assist in responding to all emergencies promptly. To ensure the site is the best residential scheme in Canary Wharf, ensuring all colleagues are ambassadors of the vision of the site and CIS Security. Direct any telephone enquiries or messages to the relevant person or department. Answer enquires received on the intercom and action access requests from various locations as required. Action and communicate fire alarms as received in the fire command centre To be a role model to all colleagues, recognising all residents and ensuring lasting impressions are left. Action permit and access requests Ensure officers are on post and that positions are not down manned without authorisation. Follow protocols for maintain the security of the Fire Command Centre and its facilities. At all times the post holder must maintain and respect the security and sensitivity of the service. Comply with the adopted Code of Practice and service operational procedures at times, breaches of which will result in disciplinary action being taken. Any other duties which are equal or like the responsibility level and the grade of the post Ensure accurate records are maintained of all equipment, including Radios, BWCs and ensure that all officers on the estate are correctly equipped. Maintain the Fire Command Centre visitor logs To monitor and operate communication with Security Officers (When required). To manage and organise all onsite duties, so that operational needs are met. Operationally assist and support the Security Team as required - Organise Security to attend to alarm activations and incidents on shift. Ensure a thorough handover is conducted with the FCC officer of the previous shift. Benefits: Health care plan (HSF) Perk Box (HSF) – discounts & offers from cinema tickets to days out Cycle to work scheme Tailored Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards And much more!! A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion. Your safety matters: CIS Security will never request any fee, payment, or financial contribution from candidates at any stage of the recruitment process. Any communication requesting payment in connection with an application, interview, or employment offer should be treated as fraudulent. TPBN1_UKTJ