At a Glance
- Tasks: Lead and inspire cleaning teams while ensuring exceptional service across education and commercial sites.
- Company: Join a fast-growing specialist FM provider in the UK with a focus on teamwork and success.
- Benefits: Enjoy 33 days holiday, company sick pay, and exclusive perks like discounts and ongoing training.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
- Why this job: Make a real impact by maintaining high standards and delivering outstanding results in a dynamic environment.
- Qualifications: Proven leadership skills and experience in managing commercial cleaning contracts are essential.
Location: Sites around Stoke-on-Trent, Stafford and Walsall
Salary: £34,000 + company car
We’re looking for an experienced Cleaning Account Manager to join our growing Cleaning Division, overseeing a portfolio of mainly education sites and some commercial offices in and around the Stoke-on-Trent, Stafford and Walsall area. With several exciting new business wins in the area, there’s never been a better time to become part of our expanding team.
In this dynamic and fast-paced role, you’ll lead and inspire a large team of Cleaning Operatives and Supervisors to deliver exceptional service standards across the contracts. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.
As a Cleaning Account Manager, you will:
- Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
- Oversee and uphold the quality of service delivery across all sites.
- Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
- Conduct regular reports, audits, and project reviews to support the Senior Account Manager and meet contractual requirements.
- Lead contract and specification review meetings with clients to ensure ongoing alignment.
- Ensure full compliance with Health & Safety procedures and legislation.
- Identify opportunities for continuous improvement, cost efficiencies, and account growth.
As a Cleaning Account Manager, you will have:
- Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
- Experience in financial forecasting, budgeting, and performance analysis.
- A solid understanding of Health & Safety systems within the cleaning industry.
- Previous experience managing commercial cleaning contracts.
This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you’re ready to take the next step in your cleaning management career, we’d love to hear from you.
What we offer you:
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
What’s in it for you?
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (Enhanced DBS) and Vetting is required for this role.
Cleaning Account Manager in Stoke-on-Trent employer: Churchill Services
As a Senior Cleaning Operations Manager with us, you'll join one of the UK's fastest-growing specialist FM providers, where your leadership will directly impact our success across multiple sites in London and Kent. We pride ourselves on a collaborative work culture that values employee ownership, offering generous benefits such as 33 days of holiday, ongoing training opportunities, and a commitment to diversity and inclusion. Here, you can thrive in a supportive environment that encourages personal and professional growth while making a meaningful difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Account Manager in Stoke-on-Trent
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Churchill Services.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Churchill Services.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Churchill Services, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Cleaning Account Manager in Stoke-on-Trent
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Churchill Services that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Churchill Services specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Churchill Services will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Churchill Services
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Churchill Services a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Churchill Services.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Churchill Services, showcasing your work ethic and the quality of your previous roles in janitorial services.
