- Compensation: GBP 29,741 - GBP 34,241 - yearly
Company Description
The Torridon is afamily-owned, five-star boutique resortset amidst58 acres of magnificent parklandon the shores ofLoch Torridonin the Scottish Highlands. Surrounded byrugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland's most spectacular and secluded escapes.
Job Description
Responsible To:
Purpose of the Role
To support the housekeeping team in delivering afive-star standard of cleanliness and presentation, ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences.
Key Responsibilities
Guest Experience & Quality
- Prepare guest bedrooms and public areas to Forbes 5 standard
- Deliver turndown service to a +1 standard
- Support guest laundry services to a high-quality standard
- Respond to guest requests promptly, with a genuine sense of interest
- Report maintenance issues or quality concerns
Team Support
- Work collaboratively with the team to maintain a positive and productive environment
- Assist with cleaning and maintaining team areas and accommodation
Productivity & Organisation
- Restock cleaning supplies and equipment
- Ensure rooms are cleaned within allocated timeframes
- Report and follow up on faulty equipment
- Follow SOPs and suggest improvements where appropriate
Health & Safety
- Comply fully with health & safety procedures
- Follow "see it, sort it, fix it" approach to risks and hazards
Sustainability
- Work in line with the company's sustainability and environmental standards
Qualifications
About You
- High attention to detail and pride in your work
- Positive attitude and team player
- Reliable and able to work efficiently under pressure
- Passion for hospitality and delivering exceptional standards
Key Behaviours
- Friendly, helpful, and approachable
- Driven to achieve high standards
- Honest and trustworthy
- Willing to learn and develop
Additional Information
Benefits of Working at The Torridon
Stunning workplace environment - Employees work in one of Scotland's most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.
Strong Team culture - A close-knit, supportive team where staff are valued, recognised, and encouraged to grow within a family-owned business.
Training and development - Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.
Excellent accommodation - On-site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.
Meals - High-quality staff meals provided during shifts, reflecting the resort's strong food culture.
Discounts and perks - Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort's facilities.
Work-life balance - A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking and cycling right on the doorstep.
Sustainability-focused workplace - Being part of an environmentally responsible business with strong green credentials and eco-friendly operations.
Recognition and reward - Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.
Unique hospitality experience - Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.
Housekeeping Assistant employer: Château des Avenières
Palé Hall offers a welcoming and supportive work environment where you can thrive as a Kitchen Porter. With full training provided, free meals on duty, and generous staff discounts, this role is perfect for those looking to start their career in the hospitality industry within a luxurious hotel setting in beautiful Snowdonia. Join our team and enjoy the opportunity for personal growth while contributing to an exceptional dining experience.
