At a Glance
- Tasks: Manage properties, resolve maintenance issues, and deliver exceptional service to clients.
- Company: Join Chestertons, a respected London estate agency with over 200 years of experience.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in property management.
- Qualifications: Previous property management experience and strong organisational skills required.
The predicted salary is between 32000 - 34000 £ per year.
Location: Islington
Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)
Salary: £32000- £34000 + Commission
We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.
Main Duties
- Embrace the Chestertons brand and core values
- Protect our Clients Asset and work in their best interests
- Retain Management on the Portfolio
- Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
- The ability to scrutinise quotes on behalf of the client
- Understanding how to add value when sending an inspection report
- Negotiate deposit deduction in a fair and efficient manner, within required timeframes
- Understanding KPI’s required for role
- Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
- Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
- Develop understanding of client accounts and statements
- Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
- Attend weekly 1 : 1 meetings with Senior leadership team
- Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
- Support others growth and development.
- Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
- Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
- Providing guidance on the process of deposit dilapidations
Attributes
- Can work under pressure – understand where to seek support / how to elevate complaints
- Good organisational and time management skills
- Seek work where capacity exists
- Self-awareness of knowledge gaps
- Provide excellent customer service in every interaction with internal colleagues and external clients
- Show high engagement and willingness to learn
About The Company
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Property Manager employer: Chase Buchanan Group
Chestertons is an exceptional employer located in Islington, offering a vibrant work culture that values diversity and inclusivity. With a strong commitment to employee growth, we provide numerous benefits including competitive holiday allowances, health cash plans, and unique perks like birthday leave and charity matching. Join us to thrive in a fast-paced environment where your contributions are valued and you can make a meaningful impact in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Chestertons prides itself on exceptional service, think of examples from your past experiences that showcase your customer service skills and ability to work under pressure.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on how you can demonstrate your organisational skills and ability to manage multiple tasks effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Chestertons.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your previous experience in property management. We want to see how you've thrived under pressure and delivered exceptional service in fast-paced environments.
Embrace Our Values:Familiarise yourself with the Chestertons brand and core values. In your application, reflect how you align with these values and how you can protect our clients' assets while working in their best interests.
Be Detail-Oriented:When discussing your skills, emphasise your attention to detail. Mention your ability to scrutinise quotes, manage maintenance issues, and keep accurate records. This is crucial for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your Property Management Stuff
Make sure you brush up on your property management knowledge before the interview. Understand key concepts like maintenance prioritisation, compliance requirements, and how to negotiate deposit deductions. This will show that you're not just a candidate, but someone who truly understands the role.
✨Show Off Your Customer Service Skills
Since exceptional service is a big part of the job, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for clients or resolved issues effectively. This will demonstrate your commitment to client satisfaction.
✨Be Organised and Time-Conscious
The role requires good organisational skills, so come prepared with a plan for how you manage your time and tasks. You might want to discuss any tools or methods you use to stay organised, especially in a fast-paced environment. This will highlight your ability to thrive under pressure.
✨Engage with the Company Culture
Familiarise yourself with Chestertons' brand values and culture. During the interview, express how your personal values align with theirs. Showing that you understand and embrace their ethos will make you a more appealing candidate, as they’re looking for someone who fits well within their team.
